Poor installation caused wheelbearing to go bad within 6 months. Took ... read more Poor installation caused wheelbearing to go bad within 6 months. Took 5 days to finish the job. Broke ABS sensor, tried to fix it by keeping the vehicle for 4 more days. Still not fixed as I am now driving with ABS lights on. Now the wheelbearing failing again!! I have driven the vehicle roughly around 3000-4000 miles mostly highway mileage. I am being told parts could malfunction, does this mean they put low quality parts and charge me an arm and leg for it.
I had the tranny cable brake and had to get towed. I chose tuffy to ha... read more I had the tranny cable brake and had to get towed. I chose tuffy to have it towed to since they had done an awesome job on my brakes several months before. I left a key and a short message of what went wrong and jotted down a couple other things they could fix since it was going to be in the garage anyway and dropped it thru the garage window. they were closed at the time. The next day I called at noon to let them know whos car that was and they already had half the work completed. there wasn't no telling me that they had a full schedule or couldn't get to it till 3 days from now. they jumped right on it! I used to go to Merchant tire and that's what they have been doing and getting worse about it! So glad I decided to go to Tuffy. They had to order a part that took a day to get which I understand. they were up front about everything and had a pleasant attitude. I could see the rest of the guys working in the shop and all were busy and helping each other with other customers cars. a rare get it done attitude! The real icing on the cake was the inspection I got was free! The guy said it was their way of giving back to the community. Not sure if that's because I live in the neighborhood or not, but I got two free inspections so far. when I picked up my car it was clean and no dirty greasy finger prints all over the body or interior. they are the shop to go to for me. they will get all my car needs from now on.
Their pricing was great and the service was fast. The staff is very pr... read more Their pricing was great and the service was fast. The staff is very professional and friendly and were happy to explain the services I needed and why, which is very nice for someone like me who doesn't know very much. I never felt like my lack of knowledge was being taken advantage of. Oh and the waiting area was awesome, very clean and nice in that it includes charging stations. Hands down the best around, no reason to go anywhere else! -Abram C
