Misdiagnosis led to major issues-then upcharges more than doubled sinc... read more Misdiagnosis led to major issues-then upcharges more than doubled since last discussion ( owner does the work without signed authorization or verbal approvals of the work quoted ).
This is my regular mechanic now. I took my car for an oil change and ... read more This is my regular mechanic now. I took my car for an oil change and annual inspection, also needed a couple of things checked out because they weren't working properly. I made an appointment for 7 AM so I could wait for my car. I paid less for my total bill (including the state inspection fee) than I used to pay for an oil change alone. My Acura takes between 4 and 5 quarts of oil, they charged for 4 where I used to go always charged for me for 5 quarts. The two things I had them check ended up being easy fixes (for them) so they didn't charge me to fix them. I was out and on my way in an hour. The people there are friendly and honest. Can't ask for more. They're 5 minutes from my house but I'd go out of my way to have them service my car. I'd give the 10 stars if I could.
BUYERS BEWARE... As a former employee I noticed that the price mark up... read more BUYERS BEWARE... As a former employee I noticed that the price mark up is ripping both areas off. For example they pay $18.99 for brake pads and you get charged $79.99 minimum, they pay $25.00 for brake rotors and you get charged $119.00 on the average. I've witnessed alot of wrong doing while working as a so called manager for this company. I feel for customers such as Ms. Shaw who came in to have her door fixed on her mini van and was charged $119.00 for diagnostics and was given a quote for $1800.00 only to get the problem fixed somewhere else for $6.00...but to make it worse the owner promised to refund her the diagnostic charge and then jerked her out of it. Instructing everyone to blow her off if she called. I can honestly say that I have NEVER experienced such robbery in all of the years I've been in the automotive industry. GOOD LUCK TO YOU IF YOU GO THERE!!! SIGNED A former employee.
