The people were very friendly and helpful. I decided not to get some o... read more The people were very friendly and helpful. I decided not to get some of the work done there as I found much cheaper options elsewhere, but that was my choice and not a problem with Nielson’s. My main frustration is that a day after I had my car looked at there (and had the problems they identified addressed by another cheaper garage), the car failed a safety inspection for three things that did not show up anywhere on their report: parking break not holding, and a front and rear marker light out. Those seem like very easy things to identify, especially the lights, so not sure why they were missed.
“I was dissatisfied with the service provided as they failed to inform... read more “I was dissatisfied with the service provided as they failed to inform me about the need for a re-inspection. Upon returning, I was charged again for a new inspection because the initial one had expired. This caused inconvenience, as I couldn’t register my car at the MVA. Additionally, during the second inspection, they insisted on repairing a part of my vehicle that the dealer confirmed was not necessary. It seems they prioritize profit over genuine service, leaving me to cover costly repairs for something that isn’t even faulty.”and I have to bring my car i again to be re inspected so I hope this time pass and they don’t came out with something else !!
I visited IMA Motorwerke for a Prepurchase Vehicle Inspection. There w... read more I visited IMA Motorwerke for a Prepurchase Vehicle Inspection. There were a bunch of fault codes that could not be figured out as well as a vibration for a previous inspection. While I did receive a report with comments and recommended work, it did not get to the heart of what I originally requested. When I asked and followed up, nothing additional was found. It was not until I took the vehicle for an inspection following vehicle purchase that I learned of a host of issues that were not previously identified. There was an exhaust leak, the vibration at the rear of the vehicle was a much larger issue requiring additional diagnosis, the headlight seals were busted, and the remaining fault codes rendered parts of the vehicle inoperable. Had I known the majority of these issues beforehand, I would not have purchased the vehicle. It is disappointing that I was charged $332.80 for the comments and recommendations that I received, and the saving grace for the issues that allowed me to get from under the purchase from another mechanic’s shop for free.
