Got 4 new tires install.Waited in waiting room with big window to shop... read more Got 4 new tires install.Waited in waiting room with big window to shop.Afer tires installed. There tech Zackery backed my suv up and took off reving engine and spinning rear tires across shop floor.I complained to front desk.Went Outside Noted They did not replace Chrome metal tire valve caps.Back to front desk to 3 techs down hall laughing about my complaint & missing caps ;They replaced with plastic chrome caps. NEVER AGAIN!!!!!!!!!Doug
LADIES BEWARE! I was here earlier this week. I needed to update my i... read more LADIES BEWARE! I was here earlier this week. I needed to update my inspection sticker and get an oil change. After dropping my vehicle off earlier that day, I was phoned and told that my vehicle had passed inspection and could be picked up. I went the following day to pick it up, only to see that I had a rejection sticker. I inquired about the failed inspection and my phone call, at first no one would own up to calling me. After continuous "buck passing", one employee admitted to calling me and telling me it had passed. He said he "misread" the paperwork and told me I would need about $300 worth of work to pass the inspection. I was "mansplained" that I needed a hose to my power steering pump and that I needed a tail light cover replaced. The tail light cover has had a small crack in it since I've owned the vehicle and has always passed inspection. I decided to take it to the shop I had previously taken it to. The only reason I had not originally taken it there was because I had moved and it was further away. Commonwealth Engine Rebuilders in Verona passed my vehicle. The mechanic explained that as long as no white light can be seen through the crack, it has to be passed. Also, there was no leak in the hose. I will not be back to Jenkins. I'm disappointed that they live up to mechanic's stereotype of taking advantage of women, either that or the inspector doesn't know how to do his job. It's hard to find a competent and trustworthy mechanic. I hope they didn't screw up my oil change.
