They did a great job!! Work was professional and the prices were very... read more They did a great job!! Work was professional and the prices were very reasonable. Highly recommend the work done and will definitely return should I need repairs to my vehicle in the future.
WARNING!!!! THEY ARE THIEVES AND WILL ROB YOU BLIND!!!! The short v... read more WARNING!!!! THEY ARE THIEVES AND WILL ROB YOU BLIND!!!! The short version of my story is that after speaking with a reputable mechanic shop in town that I have used for years, they diagnosed my car but advised that I find a shop that could handle the job (evaporator core) replacement since they could not. I also talked to a dealership that also confirmed that was what needed to be replaced. I foolishly went online and noticed that Auto Mechanic Service Plus LLC had really good ratings with hundreds of independent positive feedback ratings (stars). I reached out to the shop and spoke with Tom Dunn the shop manager and he said that could perform the job. After they "replaced" the part and paid $1075.00 he advised me that they found other damage that was still causing my main issue and they needed to fix that which I agreed to and paid an additional $760.22. After four times in this shop over a month and half period that had still figured out what was wrong and had not resolved anything. I asked Tom for the part number for that part that they purchased but he never was able to give it to me. He said that they had purchased it from O'Rielly's. I ended up calling on of the local O'Rielly stores and I was able to speak with a branch manager who confirmed that the only two evaporator core parts for my model of car has not been purchased in the South Texas Region in the last two years. I then took it the dealership who initially diagnosed it after taking my car apart they realized that they had never replaced my evaporator. In my car was the original evaporator core (stamped from the GM Plant with the date that it was installed) and I have included pictures. I confronted Tom with this information and he had no explanation. They took $1075.00 to replace a part that they never did, and then magically found other problems which allowed them to charge an additional $760.22 which according to my additional diagnosis from the dealership never was an issue. I have a written affidavit from the dealership. I have tried over the last week to collect my money and they refuse to. I met with Mohammad Al-Barnawi the owner and he said he could try to repay me in payments. Everything I have stated has been documented with pictures, video of Tom explaining everything that have done to my car and how they took it apart, Mohammad on how he was going to try to repay me. You can review this under the BBB's complaint department which has all the information on file along with the Attorney General's Office. Everything is currently under investigation at this point and I will update the outcome of their decision. I have attached pictures of the dealership taking my car apart along with the original part which the dealership is keeping until the investigation is over. The reason they had so many great reviews is that they had some from Ohio go online and post positive feedback. I have reached out to these other companies about their reviews to have them removed. Had I looked closer I should have been able to see that there were over 300 hundred 5 star ratings from people in Ohio with some very odd names. They have now removed the stars once realizing the issue but you can still go online and see the comments and make a judgment call for yourself. Again THESE PEOPLE ARE THIEVES.
I went during my lunch yesterday to get my car washed at Carisma on Sa... read more I went during my lunch yesterday to get my car washed at Carisma on Saratoga. Employees there talked me into getting my windshield dings repaired because my insurance would pay for it. I agreed. While they were "repairing" the small dings, one of the dings in my window cracked three ways in the driver's side edge of the glass with one of the cracks being over 6 inches long. Now I do not just have dings that are "repaired", I also have three huge cracks. I was subsequently given a business card for another employee at the Staples location, and told that he would repair the cracks later. I called him on the phone. He listened to me and insisted he was too busy to fix them right then, but could the following week. I drive over to the other location and put a "stopper" on the worst crack that had not worked its way all the way to the edge of the glass and could continue in the heat to crack further (note two cracks ran straight into the edge of the wind shield). While doing this he assured me that my window could NOT be fixed right then and there because they were too busy. He also told me I would have to endure them messing with the windshield again in an attempt to "fix" the damage they did to it before we could consider a window replacement. After I left, I could see in the area the he used a stopper that the lines from the crack are NOT going to vanish when he repairs it and he will have to drill at least two more holes in my windshield to "fix" it. Furthermore, I was told they would "help" me pay to get a new one if I allowed them to AFTER they tried to repair it. That's right "help" NOT them pay for the whole thing. I am livid for several reasons: 1. I had NO line cracks in my windshield before this incident. 2. I was late returning to work from lunch over this issue. 3. I was "put off" by Roland (the guy in charge) until next week to fix the damage they did because they were TOO BUSY to fix what they damaged right then 4. I was told that he was missing out on making money because he was having to deal with me instead of working in the carwash. 4. When I called Roland later to explain that I wanted a new window instead of the one they had cracked, he did not answer my phone call and did NOT call me back. 5. My husband went up there today and talked to Roland and he gave him the same dog and pony show that I would have to wait and that I would have to endure him trying to "fix" the windshield. Meanwhile the crack is growing....DO NOT LET THEM TOUCH YOUR WINDSHIELD!
