After spending 2 weeks, & $3K+, @ a local Ford Dealership, the vehicle... read more After spending 2 weeks, & $3K+, @ a local Ford Dealership, the vehicle was turned back in to me, w/ "wobbly" braking - W/O mention of the issue. Other national auto repair shops I've used in the past have increased their pricing beyond reason, so I shopped around, & tried Frank's. The work was done professionally, quickly, & @ about half the cost of the national shop estimates. GIVE FRANK's a shot. You won't regret it.
It is extremely difficult to find honest and willing help, especially ... read more It is extremely difficult to find honest and willing help, especially sight unseen. Frank’s willingness and desire to help only comes from a serving and compassionate heart. I believe that God always watches over his own. Frank came to our rescue and we were not even in town. We live in Brownsville. Frank drove to the location of the car (that I’ve never seen). He called me and said: “I can fix this for you.” Then he sent me a picture of the repair! charged me by phone sent me a receipt and the car was ready to go. Frank Mobile Auto is a blessing to us and I will always offer his name to anyone that asks for the kind of help that we received. Thank you Frank! Mack Guerra Jr. Brownsville, Texas
This place literally tried to sabotage my girlfriend's vehicle. We dec... read more This place literally tried to sabotage my girlfriend's vehicle. We decided to take it in for a cheap oil change (they had a $20 deal going on) so I could save time... I typically do all my own maintenance but work is really busy right now. A couple hours after dropping it off... we were called and told she had a cracking belt and a transmission leak. I'm a mechanical engineer, have worked on vehicles since I was a boy, and inspect mine and my girlfriend's car regularly.. needless to say I was a little skeptical. I decided to drive over and have them pull it up on the lift to show me. They pulled the car up and proceeded to show me a belt that was in good condition, and the transmission fluid pan which seemed to have fluid all over the bottom of it... I asked where the leak was coming from, the technician shakily pointed to a point along the seam and said the gasket was leaking. I wiped my finger along the section, and found nothing outside of normal grime. I knew something was up. I decided to check the fluid level which had been full roughly 5-6 weeks prior, and it was nearly empty. I replaced the fluid, let it sit, and found it to be leaking. I figured the gasket COULD be bad.. but I wasn't going to let her burn up her transmission.. I took half a day off of work, bought the fluid and gasket, and put it up on a lift. As soon as I started to pull the pan.. I knew what happened. EVERY SINGLE BOLT HAD BEEN LOOSENED! This shop drained her fluid in an effort to scam us into a $200 gasket change/fluid flush!! I proceeded to pull the pan, and found the gasket is in perfect shape... which I have preserved in an effort to prove to Firestone that they have crooks running this shop for them. It literally is in one piece, not over torqued, and could have been used again. I went ahead and replaced the gasket and fluid, and it runs fine, no leaks.. Their intentional sabotage could have resulted in a complete transmission overhaul.... I wonder how many other customers have been tricked into unnecessary repairs or have had their vehicles ruined by their intentional destruction. Needless to say NEVER TAKE YOUR VEHICLE HERE! They will absolutely try to scam you and will potentially ruin your car.
