I’m from San Antonio, but I visit C.C. Often to go fishing…my kids thi... read more I’m from San Antonio, but I visit C.C. Often to go fishing…my kids think too often. My Check Engine Light appeared one trip, so I stopped by Romay’s to have it checked out. Luckily it was just a lose gas cap. They gave my Lexus a curtesy inspection and showed me a few other items I needed for service which my guys in San Antonio missed. Fred was nice enough to let me see the issues first hand, put together an estimate, and then he prioritized the work so I knew what was needed and when. Now I schedule my fishing trips accordingly with service. I still fish too much, but feel much safer and comfortable driving around with my family. I’m not always lucky when fishing, but I’m guaranteed a great job, and professional service at a fair price! I tell all friends and family to visit Romay’s when in C.C.. We are thinking to moving to C.C. and having a trusted mechanic give us a big peace of mind. I leave my fishing and, faith with GOD, and my vehicles to Romay’s Automotive. When you leave Romay’s, you don’t feel that the service is over but that your relationship has just begun. They’re above and beyond all expectations!!!
WARNING!!!! THEY ARE THIEVES AND WILL ROB YOU BLIND!!!! The short v... read more WARNING!!!! THEY ARE THIEVES AND WILL ROB YOU BLIND!!!! The short version of my story is that after speaking with a reputable mechanic shop in town that I have used for years, they diagnosed my car but advised that I find a shop that could handle the job (evaporator core) replacement since they could not. I also talked to a dealership that also confirmed that was what needed to be replaced. I foolishly went online and noticed that Auto Mechanic Service Plus LLC had really good ratings with hundreds of independent positive feedback ratings (stars). I reached out to the shop and spoke with Tom Dunn the shop manager and he said that could perform the job. After they "replaced" the part and paid $1075.00 he advised me that they found other damage that was still causing my main issue and they needed to fix that which I agreed to and paid an additional $760.22. After four times in this shop over a month and half period that had still figured out what was wrong and had not resolved anything. I asked Tom for the part number for that part that they purchased but he never was able to give it to me. He said that they had purchased it from O'Rielly's. I ended up calling on of the local O'Rielly stores and I was able to speak with a branch manager who confirmed that the only two evaporator core parts for my model of car has not been purchased in the South Texas Region in the last two years. I then took it the dealership who initially diagnosed it after taking my car apart they realized that they had never replaced my evaporator. In my car was the original evaporator core (stamped from the GM Plant with the date that it was installed) and I have included pictures. I confronted Tom with this information and he had no explanation. They took $1075.00 to replace a part that they never did, and then magically found other problems which allowed them to charge an additional $760.22 which according to my additional diagnosis from the dealership never was an issue. I have a written affidavit from the dealership. I have tried over the last week to collect my money and they refuse to. I met with Mohammad Al-Barnawi the owner and he said he could try to repay me in payments. Everything I have stated has been documented with pictures, video of Tom explaining everything that have done to my car and how they took it apart, Mohammad on how he was going to try to repay me. You can review this under the BBB's complaint department which has all the information on file along with the Attorney General's Office. Everything is currently under investigation at this point and I will update the outcome of their decision. I have attached pictures of the dealership taking my car apart along with the original part which the dealership is keeping until the investigation is over. The reason they had so many great reviews is that they had some from Ohio go online and post positive feedback. I have reached out to these other companies about their reviews to have them removed. Had I looked closer I should have been able to see that there were over 300 hundred 5 star ratings from people in Ohio with some very odd names. They have now removed the stars once realizing the issue but you can still go online and see the comments and make a judgment call for yourself. Again THESE PEOPLE ARE THIEVES.
My family has been going to Allen Samuels for over a decade not only f... read more My family has been going to Allen Samuels for over a decade not only for the service but for the people, I can't begin to describe the expertise, dedication and professionalism of the team they have there. Marshall Ramos was an AMAZING sales representative. He got me an unbeatable deal and ensured I was informed every step of the way. Definitely the best sales professional I've ever had the pleasure of working with.
