11-18 -19 My car over heated. Stan, who is a lair and a cheat, told me... read more 11-18 -19 My car over heated. Stan, who is a lair and a cheat, told me it was a thermostat. So I greed to have them fix it. Then Stan called claiming the water pump was bad and it is easier to replace the timing belt at this time so I agreed. While they changed the timing belt they mistimed the engine and destroyed it. They bought a replacement engine a “ salvaged” long block. No telling how many mile is on it! I asked that they put the parts I paid for on the salvaged engine. Almost ONE month later, 12-16-19 after repeated calls made by me I was able to pick up my car. I presented the rental car bill and Stan, who is a lair and a cheat said the owner will send me a check, but my car broke after 10 minutes of driving. They tried to claimed it was the exhaust not the engine but eventually cleared the problem. I asked Stan who is a lair and a cheat, if the new parts are on my car and he said no, but I’m going to warranty it for 3yrs 36k miles prorated. Next morning the engine light came on so I took it to the dealer it was there for 3 days while repairing the wiring and sensors that weren’t wired correctly and install missing bolts on the engine! To date my car has still overheated 2X I have exhaust fumes in the cab and most importantly I have not been reimbursed for the rental car and don’t have the parts I paid for.
I took my car there after getting a nail in my tire, which was covered... read more I took my car there after getting a nail in my tire, which was covered by Firestone's road hazard insurance. They told me that I had two punctures that were too close together to be repaired, so I need to buy a new tire which cost $105.00 after rebate. I didn't fall for that and strongly insisted that they repair the tire.
I have been to several auto repair shops in Houston and this one is ab... read more I have been to several auto repair shops in Houston and this one is absolutely the worst of them, by far. So I wanted to do a simple state inspection on my car, which runs very well without any noise or problems. Their behavior was so rude, unprofessional, and dishonest and they wasted my time by making me visit four times without finishing a simple inspection although they charged me for that. First time I went there, "their machine was down" so I came back the day after. After several hours of waiting, the rude staff told me that my car needs a CV axle replacement that costs $400 and without that replacement, they won't pass the inspection. (Note: CV axle is not even part of the state inspection!) But regardless of that they charged me for the inspection service and they gave me a 10-day grace period to fix this axle and come back to finish the inspection for free. So I replaced the axle in another shop for $250!! and came back the next week to finish the inspection for free as he promised me. But guess what? "The machine was down" again so they asked me to come back the day after. Finally, I took my car for the forth time and he told me "their machine is still down" and I need to take my car to another shop in order to catch the registration deadline. But I have already paid them for the inspection. When I complained, they just denied the whole story and whatever he already promised me to do. VERY RUDE! I do not recommend this shabby shop to anyone. I wish I could rate them zero stars.
