Firestone Master Care Service

I stopped at the Gus Thommason location at 2:30 in the afternoon on Monday, December 3, 2012. The guy at the counter told me that he would have to go and get my tire at the Galloway location. He said that I should bring the car back between 4 and 4:30 and the tire would be there and I was the third on the list. So, as soon as the tire and the car were there, it would be about one hour. I dropped the car off at 3:30 that afternoon, Erwin told me that he had just got back with the tire. My husband and I went back at 6:30 the same day and the car still was not even in the shop yet. I am questioning Erwin and the integrity of this shop. We left there at 6:45 with the tire in the back of the car. It was not even put on the car. I do realize that things come up but when I am told that my car was third on the list at 2:30 and at 6:30 it is not done yet, I think that they need more help there or just do what they say they are going to do. We will not recommend this Firestone shop to anyone unless they have more help so they can do what needs to get done.

Lisa