I HAD MY TRUCK AT OPEN ROAD FOR LIFTER NOISE. IT WASN'T REAL BAD BUT I... read more I HAD MY TRUCK AT OPEN ROAD FOR LIFTER NOISE. IT WASN'T REAL BAD BUT I WAS CONCERNED. WHEN I GOT MY TRUCK BACK FROM OPEN ROAD THE NOISE WAS MUCH WORSE AND NOW I DONT DRIVE IT AT ALL. WHEN I PICKED UP MY TRUCK FROM OPEN ROAD I NOTICED THAT THE HEATER SWITCH WAS ON AND I TURNED IT TO THE OFF POSITION AND A POPPING NOISE STARTED UNDER THE DASH. IT NEVER HAD THAT PROBLEM BEFOR TAKING THE TRUCK TO OPEN ROAD. NOW I AM WITHOUT ANY TRANSPORTATION EXCEPT MY MOTORCYCLE AND IT IS NOW GOING TO COST ME THOUSANDS TO GET MY ENGINE FIXED BUT I SURE WON'T TAKE IT TO OPENROAD. SOMEONE FROM OPEN ROAD CALLED ME ABOUT MY COMPLAINT BUT NEVER SHOWED UP CHECK ON WHAT IS WRONG WITH MY TRUCK. SOMEHOW I FEEL GLAD THEY DIDNT SHOW UP. I WILL NEVER TAKE ANY OF MY VEHICLES TO OPEN ROAD AND 'NO YOU GUYS DONT NEED TO FOLLOW UP OR CALL ME'
Another great service experience! I have been a customer for 4 years. ... read more Another great service experience! I have been a customer for 4 years. I'm not sure why it took 10 years living in this area, for me to find this established shop. I have been very satisfied with all of the service provided. They are professional, courteous, honest, ethical & provided quality work on my Infiniti, BMW and Landcruiser. They provide you details on the service that needs to be performed and the labor rates are very reasonable. I can't say enough about the satisfaction and savings that I have experienced by taking my vehicles to Byrd Automotive. I HIGHLY RECOMMEND THIS SHOP!
Front desk staff is very polite, attentive and professional. Made me f... read more Front desk staff is very polite, attentive and professional. Made me feel welcomed.
