Three words - professional, fast, and fair. I had to get my Jeep up a... read more Three words - professional, fast, and fair. I had to get my Jeep up and running to get it inspected because I hadn't driven it in a while. Tony (Manager) identified the problem and got me going as soon as possible. All services were priced right with no surprises.
My ac wasn't working properly, and I was asking them (Tony manager) if... read more My ac wasn't working properly, and I was asking them (Tony manager) if I needed a tune up. I'll try to make this brief. Don't question the ability of this stores manager, he has an angry disposition. They fixed my ac, I went into pick my car up and the engine light was on. Which it wasn't when I brought it in. Brought it up before I left, spoke to mgr. He said it was like that when I brought it in. He was rude and accusing me of making it up. One of the other guys that worked on my car said it was his fault that a plug was displaced. They reset my engine light (I don't have the dialogue of talking about cars) and it was corrected. Bottom line is the manager was immediately defensive and argumentative. As a single older women I feel he was being judgmental and treating me like I was a imbecile. So for $700 I feel there should have been more respect than what I rec'd. I asked him for the owners name and number he said I can't give you that. I talked to one of my sons and he found the number and spoke to the owner. He was disappointed on the treatment I rec'd. But of course my son said the owner called the manager, the manager denied the situation all together. And it was very upsetting to me. I told him I guess I'll just get another mechanic, his response was, fine do that! I know it's hot, I know their busy. But there is no excuse to treat a customer like I was treated. I don't know if anyone will read this review. But I couldn't leave a review on yelp for some reason. I already have a new respective mechanic shop, Christian Brother's in Granbury. They treat customers the way they should be treated.
I had a slight fender bender that did not break the grill; however, it... read more I had a slight fender bender that did not break the grill; however, it broke the radiator and the check engine light came on. The car overheated on the way to court. This location was less than 1/4 mile away, so I stopped and took a chance. Worse mistake of my week. That is compared to being attacked and having to get stitches, having a fender bender, having to get a hotel and extend my stay and surviving a low-grade tornado that damaged the rental car. This still was the WORST experience. I was treated rudely, up charged for labor after they had my car for 5 days with no callbacks or updates even though I called them daily and was promised repeatedly to advise on what was done or needed. When I got the car back the check engine light was still on. When I inquired about it I was insulted by the owner who told me that the light was off when they finished with it but I picked it up 30 minutes after they closed from their receptionist LaTonya who I texted back to advise that the check engine light was still on and called the two numbers I had for Lawrence with no answer or response back from LaTonya or Lawrence A. Giles. The next day March 14, 2019 when I came back into the shop and began asking questions about the work that was done and upset that my car was running rough and the check engine light was still on I was advised by Lawrence that he understood why I was attacked as I didn't know when to be quiet and that he was doing me a favor. That confused me as he charged me $40.00 diagnostic, then $350.00 parts and labor then an additional $125.00 for additional labor. When I asked for a credit for the diagnostic fees because he did the work four times he finally gave me a $20.00 credit. When I admitted that it was my fault for choosing an unprofessional business that I had not researched due to my car overheating and his proximity to the court where I had an appointment. When I went out to speak with his technician Curtis to inquire what exactly he had done to my car and why the check engine light was on the owner Lawrence told me not to be out there harassing his worker. I was amazed that he felt he could charge me nearly $500.00 on a repair but did not expect me to ask any questions. When they put my car back on the diagnostic machine it indicated CO2 Sensor problems. Curtis cleared it and suggested that I drive the car to see if it came on again. In less than 6 miles the light was back on. I had to go to the dealership to get this car repaired properly. My car overheated and stopped on the dealership technician in less than 2 weeks after the repairs from Action Transmission. The dealership asked if the coolant was added and topped off due to them having to add coolant after the car overheated and stopped on them and if there was a warranty on the work I told them I would try to find out. When I texted to inquire about the warranty on the work done on my car that was never mentioned verbally or in writing I got no response. When I inquired if they filled the coolant like they charged me for I got no response. I will push this forward legally if necessary. My final word is BEWARE of this predator who has little respect for single females who have the audacity to ask questions about what they are paying for. This has been MY experience with this "business" and Lawrence A.Giles.
