Three words - professional, fast, and fair. I had to get my Jeep up a... read more Three words - professional, fast, and fair. I had to get my Jeep up and running to get it inspected because I hadn't driven it in a while. Tony (Manager) identified the problem and got me going as soon as possible. All services were priced right with no surprises.
My ac wasn't working properly, and I was asking them (Tony manager) if... read more My ac wasn't working properly, and I was asking them (Tony manager) if I needed a tune up. I'll try to make this brief. Don't question the ability of this stores manager, he has an angry disposition. They fixed my ac, I went into pick my car up and the engine light was on. Which it wasn't when I brought it in. Brought it up before I left, spoke to mgr. He said it was like that when I brought it in. He was rude and accusing me of making it up. One of the other guys that worked on my car said it was his fault that a plug was displaced. They reset my engine light (I don't have the dialogue of talking about cars) and it was corrected. Bottom line is the manager was immediately defensive and argumentative. As a single older women I feel he was being judgmental and treating me like I was a imbecile. So for $700 I feel there should have been more respect than what I rec'd. I asked him for the owners name and number he said I can't give you that. I talked to one of my sons and he found the number and spoke to the owner. He was disappointed on the treatment I rec'd. But of course my son said the owner called the manager, the manager denied the situation all together. And it was very upsetting to me. I told him I guess I'll just get another mechanic, his response was, fine do that! I know it's hot, I know their busy. But there is no excuse to treat a customer like I was treated. I don't know if anyone will read this review. But I couldn't leave a review on yelp for some reason. I already have a new respective mechanic shop, Christian Brother's in Granbury. They treat customers the way they should be treated.
Southwest Autowerks is the most honest, professional and reliable mech... read more Southwest Autowerks is the most honest, professional and reliable mechic shop in the DFW Metroppex. I highly recommend their services regardless the size of the job to anyone-especially BMW owners. They should be the first stop source for all mechanical needs but especially when you need a second opinion. I took my vehicle (Acura TLX) to have the AC filter, cabin filter and break fluid flushed and was in and out with my two little ones in no time at all! Much more affordable and faster than waiting at the dealership. They're clean, honest, professional and will always treat you right! Thank you Southwest Autowerks! Sarah C. Fort Worth, TX Acura
