WOW, what an exceptional car repair “treat!” So much so that I happily... read more WOW, what an exceptional car repair “treat!” So much so that I happily drive there from Clear Lake City for the smallest of car-related ANYTHING! Whitney, my service advisor, is truly on the ball.” She’s smart, friendly, knowledgeable, determined, accommodating, accountable, value-oriented, concerned, genuine, and simply a delight to deal with. And THEN there’s the leadership, specifically Harrison and Sady – it doesn’t take long after meeting these two to realize why they hired Whitney AND why they are all such a dynamic team! Ultimately, it all comes from the top and these guys are an iconic example of such – even their pricing is amazing! On my most recent visit… I had a tricky issue with my new-to-me car, in that it was electrical-in-nature and obscure, but boy did they figure it out. Corey, my technician, wouldn’t give up even when it took more fenagling than usual and Whitney kept all the moving parts coordinated for a quick, reasonable resolution – She organized the part acquisition, warranty coverage, communication needs, and repair, keeping me informed at all times. And the team even proactively helped me with transportation when an unexpected delay (by another leg of the repair) occurred. Obviously, I could go on, but I’m certain you get the point by now – you simply cannot go wrong by taking your car to RMS for diagnosis or repair – in fact, I just had another concern regarding my USB port seeming to be failing and they got busy, discovered the “problem,” and had my car back to me in less than a day – and all at no charge. This is how to keep customers coming back forever!
I brought my truck to Back 2 Right for some rocker rust repair. Ended... read more I brought my truck to Back 2 Right for some rocker rust repair. Ended up being the entire driver's side rocker panel and the cab corner needed replaced. Though other vehicles were in the shop, he moved mine to top of the list since I wasn't using insurance. Not only that, but kept me updated regularly throughout the process--which was not lengthy because he was seriously on top of it. When I went to pick it up, it was clean, shiny, and better than I brought it in, and that's not just the repair. Above and beyond does not begin to describe the level of work, craftsmanship, and customer service I received here. I'll be suggesting Back 2 Right to everyone I know. Scott K.
This Body shop has shown me the example of perfect. Never have I been ... read more This Body shop has shown me the example of perfect. Never have I been this happy and received perfect customer service.i strongly recommend this body shop to EVERYONE who comes across this location. You will all be satisfied with the outcome and will be pleased with every single detail there is here. Thank you ! Akex Granados
