Quoted the price of $200 plus tax over the phone and was later told th... read more Quoted the price of $200 plus tax over the phone and was later told the charge was $276 plus tax due to the programming of convertible top. I expressed to the mechanic, who I assume was the owner, the price I was told and I would like it to be honored. I was then told by the mechanic I was quoted $212.50 plus tax over the phone which I expressed was not what the lady told me. In addition to not being charged the right amount I asked the receptionist if it’s possible for the mechanic put the battery housing cover back on the battery once complete since an O’Rileys worker removed it to inspect the battery. She stated it wasn’t a problem which I later discovered it was not done. I’m extremely dissatisfied with the level of service I was provided given it was my first time having maintenance done at the shop.
You all literally scammed me out of monies. I brought my car there to... read more You all literally scammed me out of monies. I brought my car there to get a diagnosis on my AC because it was no longer working. The tech ran a scan, then recharged the freon ($270) only to tell me that the compressor was no good. Mike presented me with a quote of $2500 to replace it, parts and labor. From there, I took my car to another shop whom ran a scan and diagnosed the problem to be the pressor sensor. They charged me $340 for the scan, to replace the sensor, and recharge my freon and the AC has been working ever since. They also told me that you all should have know that it was the sensor before recharging the refrigerant. I will never return to your shop because I do not trust you. The same thing happened when Mike was on vacation and I brought my car in to have a water hose replace. You all did a bypass on my auxiliary water pump. I was told that the part had been discontinued and that the bypass was the work around per the dealership. Well, I called the dealership and was told that was not true as well and that bypassing the pump cause problems. When confronted with this information, after coming back from vacation, Mike insisted that only the hose had been changed which is not true. You all are not to be trusted and I will never refer you business.
My 2007 Porsche Carrera Cabriolet (997) was running rough, misfiring a... read more My 2007 Porsche Carrera Cabriolet (997) was running rough, misfiring and had an ongoing slow coolant leak. Marlon and his Team not only repaired everything, but did so in a timely and cost-effective manner (for a Porsche). Marlon and his Team have been keeping my older (2007 997 - 128K miles), on the road for more than a decade, however, this visit was different (in a good way). Orion has a new diagnostic system that actually identified all current problems and indicated future repairs or maintenance. I have referred others to Orion Auto Service and will continue to do so. I will never go a Porsche Dealership again, and if you do you are making a bad decision that will cost you money and grief.
