Quoted the price of $200 plus tax over the phone and was later told th... read more Quoted the price of $200 plus tax over the phone and was later told the charge was $276 plus tax due to the programming of convertible top. I expressed to the mechanic, who I assume was the owner, the price I was told and I would like it to be honored. I was then told by the mechanic I was quoted $212.50 plus tax over the phone which I expressed was not what the lady told me. In addition to not being charged the right amount I asked the receptionist if it’s possible for the mechanic put the battery housing cover back on the battery once complete since an O’Rileys worker removed it to inspect the battery. She stated it wasn’t a problem which I later discovered it was not done. I’m extremely dissatisfied with the level of service I was provided given it was my first time having maintenance done at the shop.
The worst experience ever took my car there cause my gear wouldn't go ... read more The worst experience ever took my car there cause my gear wouldn't go into park so he charged me 150.00 to look at it then disassembled my shifter and left it like that with no solution said he couldn't find parts for it said for me to go look for another solution for it. And then they had disabled my car alarm and they couldn't get it to work again and Dave tells me they don't know how to get it to work. Well first off my car was fine when I got there my alarm worked. And they did nothing to help to get my alarm working he tells me go to an alarm company to get it fixed. I will never go there again shity service they will take you money with no problem at all. So my shifter doesn't work my alarm doesn't work and I am out 150.00 so people don't go there I am not sure they can help you they didn't help me at all.
I HAD MY TRUCK AT OPEN ROAD FOR LIFTER NOISE. IT WASN'T REAL BAD BUT I... read more I HAD MY TRUCK AT OPEN ROAD FOR LIFTER NOISE. IT WASN'T REAL BAD BUT I WAS CONCERNED. WHEN I GOT MY TRUCK BACK FROM OPEN ROAD THE NOISE WAS MUCH WORSE AND NOW I DONT DRIVE IT AT ALL. WHEN I PICKED UP MY TRUCK FROM OPEN ROAD I NOTICED THAT THE HEATER SWITCH WAS ON AND I TURNED IT TO THE OFF POSITION AND A POPPING NOISE STARTED UNDER THE DASH. IT NEVER HAD THAT PROBLEM BEFOR TAKING THE TRUCK TO OPEN ROAD. NOW I AM WITHOUT ANY TRANSPORTATION EXCEPT MY MOTORCYCLE AND IT IS NOW GOING TO COST ME THOUSANDS TO GET MY ENGINE FIXED BUT I SURE WON'T TAKE IT TO OPENROAD. SOMEONE FROM OPEN ROAD CALLED ME ABOUT MY COMPLAINT BUT NEVER SHOWED UP CHECK ON WHAT IS WRONG WITH MY TRUCK. SOMEHOW I FEEL GLAD THEY DIDNT SHOW UP. I WILL NEVER TAKE ANY OF MY VEHICLES TO OPEN ROAD AND 'NO YOU GUYS DONT NEED TO FOLLOW UP OR CALL ME'
