I have a 1996 Cadillac Eldorado. I had a Check Engine light on and was... read more I have a 1996 Cadillac Eldorado. I had a Check Engine light on and was missing. The voltage from the alternator was low on the meters.Bottom line, they found that the Alternator need replacement.It was determined that the spark plugs and coils were in good condition. Due to the age of the car, they decided that cleaning out the fuel injectors was needed. During the road testing to clear the computer, one of the coils went out and was replaced. What impressed me most was during the process of the repair they maintained a professional and courteous attitude toward the customer.Keep me well informed during the process. The car runs better then it has in over 10 years. I will not use any other shop for my work.
Worst Customer Service Ever! My appointment was at 5:30, and I arri... read more Worst Customer Service Ever! My appointment was at 5:30, and I arrived at 5:39 behind a slow customer in line. I get it, I was 9 mins late to a location that states on the door and online that it closes at 6:00. If you've tried driving anywhere on OU weekend, you know the traffic on 35 & 287. After huffing and puffing for 7 mins about how online appointments on the Corporate website should tell you that you have to be there at 5:45 at the latest, the guy gave away the policy of 15mins. I enjoyed how the news on the TV showed a time of 5:41-5:43 the entire time he was out in the shop walking around after I arrived and said I was there for an appointment. If you have a GROUPON for this franchise, STAY away , and go to one of their other locations. A "counter clerk" should have just said, sorry our policy is 9 mins late and we can't take anymore (Even if two bays are empty)... I'd be a bit upset, but not as upset as I am with Mr. Huffy Complainer. And change your sign to say closes at 5:39pm instead of 6pm, so I know.
For all of his honesty, Tim has gotten sloppy in his employee integrit... read more For all of his honesty, Tim has gotten sloppy in his employee integrity. Instead he makes excuses for them. I originally took a PT Cruiser that had a simple problem, replaced a cam-shaft position sensor and he charged a reasonable price. Later I took a Buick that I told them needed a harmonic balancer, that was done ok. Later sent my daughter to him with A/C replacement in a Caliber, I told them to use new orifice, dryer and compressor. Less than 2-weeks it was back in for loss of freon. Seal blew because clutch was not installed correctly. Returned again when freon leaked again due to hose not properly tight. Today daughter reports A/C is still not cooling this summer. Took my wife's suburban for transmission replace. My wife did not even get home and said not shifting right. She had to abandon on road. I inspected and found fluid pan drain plug missing and dripping remaining fluid on ground. I told Tim what I found and he tried to deflect culpability, then I showed him pictures of what I found. Tim had the trans replaced with another. I picked-up and drove the suburban home and immediately noticed the shift indicator did not work (dash instruments). I immediately turned back and told Tim the problem. Again he just shrugged-off the lack of detail and final checkout. I will never use Rae's again.
