Was searching for a 2012 VW Jetta Sportwagen TDI online and saw Huber'... read more Was searching for a 2012 VW Jetta Sportwagen TDI online and saw Huber's listed on the USAA and Carguru websites. Only problem was it was almost 2 hours away! The car's pictures, description and detail on the website made me give them a call. Eric Reder filled me in on the details over the phone and stressed how much work they put into the car before putting it on the lot. I was surprised to hear that because the car only had 36,000 miles on it! He also said that the car looks better in person than in pictures (he was right!). I drove out and met with Eric Huber and immediately hit it off with him- we are both VW guys. The car looked showroom condition (my wife said several times she can't believe its not new) but Huber's went over the car and performed all of the 40,000 mile services on it. The car is only at 36,000 miles! The point is, I think they could have just vacuumed it, washed it, put 2 tires on it and put it for sale, but Eric explained that most of his customers come there for follow up service and if I came back for the next oil change at 40,000 miles and he hit me with VW's recommended 40,000 mile service charge, I would undoubtedly be P.O'd since I just bought the car. And he's right. Eric showed me the list of all the work performed and gave me a copy for my records. Very impressed with that kind of thinking. Huber's is a full service car repair facility that also sells high quality used cars and they put good cars on the lot to keep their customers happy so they'll come back for service. Worked out well for me!
It was great having my car picked up by one of your trusted employees.... read more It was great having my car picked up by one of your trusted employees. The service was prompt, and the price right. The mechanic even reset my check engine light for the next time. Thanks for a job well done.
American Tire located at 3699 Eberhart Rd, Whitehall, Pa is a dishones... read more American Tire located at 3699 Eberhart Rd, Whitehall, Pa is a dishonest shop who doesn't stand by their mistakes. I brought my car in for a flat repair and ended up waiting over two hours since they don't take appointments. It is what it is but what happened next has me infuriated. I don't write reviews but this warning needs to be posted. I specifically told them that the vehicle has a passengers side flat. They informed me that they didn't find anything in the left side but took the right tire off out of curiosity and found the flat. They then informed me that my wheel studs were stripped and that they would fix it for a fee. I said they can't possibly be stripped because they were hand threaded on. Upon inspection the threads were found to be stripped going on. It is impossible to strip threads in the wrong direction. They had no business or permission to even remove this tire. The owners attitude and demeanor is enough to tell everyone I know to go somewhere else. Pep Boys stripped the front studs during a tire rotation but had the integrity to replace them free of charge. Beware of this shop as their low prices could lead to costly repairs because of their negligence. Stay clear and go to a shop who will get the job done right and stand by their work.
