I had an appointment for an inspection. They said I had a leak at my ... read more I had an appointment for an inspection. They said I had a leak at my catalytic converter. My car has 2 cats, a front one and a back one, so i asked which one was leaking. The women got an attitude and really became a b****. She pulled the same BS with me that she pulled with the review by Heather, saying they are closing early and if I wanted my car I had to come get it soon. I just don't feel these are the most honest of people. Seems like when they get questioned about specifics by people who know what they are talking about, they pivot to attitude and defense, opposed to logical answers and discussions. I know (because I am in a job that involves customer service) that dealing with the public can be difficult, but if you can't do it, go find something else to do. No one forced you to into this role.
Last service was for brakes and inspection. Everything was fine. Have ... read more Last service was for brakes and inspection. Everything was fine. Have been a customer here for over twenty years with as many as three cars in the household and we never had a real problem. Had many different parts replaced and maintenance done and always been happy with the work.
All in all I had a great experience, did miss the turn and had to sit ... read more All in all I had a great experience, did miss the turn and had to sit through a couple lights but it was dark. Their lot was lit and I was able to leave my car at night feeling pretty secure. Lindsay called me the next day and told my vehicle was ready by 10:00 am. Jimmy found a hose off my engine and put it on for me. He ordered the correct hose from Cadillac and did not charge me that much to put it on. Ill tell my friends about this shop
