Had to bring my car back multiple times to be fixed and was overcharge... read more Had to bring my car back multiple times to be fixed and was overcharged $400. First,E had new brakes put on, but had to return 3 straight times bc they were screeching so bad. Then needed a new back wheel bearing but was overcharged. Picked up the car and the abs traction light was on. Was told to drive it 20 miles and it would go off. It didn't so I had to bring it back again. Tech plugged it into the computer and tried telling me it was a stored code and the light was on BEFORE I brought it in which it wasn't. Had to come back again. They had ordered a part for a car with park assist which I didn't have, so they had to reorder the right part. I was not refunded the difference between parts ($20-$30) The workers blamed each other. The manager Bryan was the only bright spot. He inherited the mess but did his best to fix the situation. I played phone tag with the customer service dept. We exchanged voicemail's, but I emailed them several times fully detailing all the problems. They never acknowledged any of them. Taking my car into another Monroe for an oil change, will never go to this one again!!
January 31, 2018......I towed my car in with a transmission and starti... read more January 31, 2018......I towed my car in with a transmission and starting problem. . I was told the problem was my starter and a tube had come loose in the transmission. 2005 Jeep Grand Cherokee $494 later I was on my way. I might mention that I am handicapped and was not offered help removing the car from the tow bar though an employee outside did help when I picked it up. Well...The problem has returned. The same issue starting as when I was told the starter needed replaced. I called today 7/23/18 I called to let them know the car won't start and was told there is a one-year warranty on parts but only 6 months on labor and that mine is past the six months. From 1/31/18 to 7/23/18 .... not quite six months, someone needs to buy a calculator. The person I spoke to is Todd. He seems to hate the world. I called back to let him know that it was not six months from January and he decided to argue about the date when I told him I brought it in. He should have pulled it up and had the records in front of him. I don't trust Kevin's now and won't be going back for this repair. I feel Kevin’s, or I should say Todd needs to work on his people skills. With so much competition out there today, CUSTOMER SERVICE is the only way to survive. Losing a future customer for me, my family and anyone else that reads this and decides to go elsewhere over a simple starter problem which in all actuality should have been covered is no way to keep and get new customers. I am very disappointed in my handling as a current customer and will never be a repeat. I hope you don't have to follow up on any work done. It seems once Kevin gets your money they don't want to stand behind their work. BEWARE!!!!
My wife was given a 2004 Lexus ES300 by her mother. It had sat for ab... read more My wife was given a 2004 Lexus ES300 by her mother. It had sat for about year before my wife started driving it. Although the car was in great shape we soon learned that it needed a brak job. We took it to a dealership in Delaware, Ohio and were given an estimate of almost 1/2 the cars value. I decided to go online and look for another mechanic in the Delaware area. Boy was I glad I did. I read a bunch of reviews about James Church and his staff at Oxford Automotive and decided to contact him to discuss our issues. He was very careful to not badmouth the dealership I took the car to, which was clearly due to his Faith. He suggested I bring the car in and he would give us PT Crusier rental car for a set one time price that is equal to a daily price from rental agencies. Long story short, he was able to fix all of our issues and them some and still save us over $500 from what the dealership was quoting. He also made suggestions as to what might be needed in the future but never once pushed to have it done immediately. The entire staff we dealt with was so nice and proefssional which was quite refreshihng. This is one place that does business the old fashioned way and we were so appreciative of the honesty and quality of work. Thanks so much James, and also thank your staff for us!
