After I purchased a BMW X3 from another dealer (Best Buy Auto Sales in... read more After I purchased a BMW X3 from another dealer (Best Buy Auto Sales in Newark) that turned out to be a lemon and had to go the Lemon Law route, i brought the car to GFS they claimed to be BMW experts and i didn't want to drive to Rochester as i live in Newark. Since April My car has been in their shop more then I have had it the first time it went n for a repair in was in the shop over 6 Weeks fr a repair that should have been a coupe of days then a second time for over 4 weeks! from day one My complaint was their lack of communication. They never quote you up front and are not quick about the repairs the last 3 times my car has been there the check engine light has come back on the same day i picked it up. Every time being another charge and another issue. If the repairs were legit and truly needed to be done why didn't they pick it up before what does the car always have another issue the d=same day i pick it up? I also took my car in for a replacement on a steering sensor and according to their paperwork would take 2.5 hours so they told me it would be 3-4 no problem so i brought my lap top came at 1 pm for my apt and sat their at 5 pm I asked how much longer and they stated it would be another hour or so. I then said i was going to have someone come pick me up and go to dinner and lock the Keys in the car and call me when its done. well after almost 2 more hours i didn't get a call so i went back to find the place was closed and only a mechanic or two was still in the shop and was told my car still wasn't done ( at this point its been almost 6.5 hours on a 2.5 hour job) i told them to have the owner call me. Well an hour later I get a call from Ken and he states he said he'd call when it was done and it wasn't so he didn't call he had no regard for the fact i needed my car. I explained I had a 1030 apt in the morning i couldn't miss. He said he would send someone for me so I could get my car in time. 10am rolls around the next day and No call from GFS so i book and Uber and go over i walk through the door and he states oh i was just going to call you at this point its about 10:45am and I've missed my meeting. I explained that i missed my meeting and had to pay$40 for a Uber never once did they offer to reimburse me. I wait another hour and my car is finally done. I got to get in the car and pull out CHECK ENGINE LIGHT again. this time a $1000 Water pump. I am done and will gladly take my car else where. They have built a beautiful building but what good is it if the people in it don't know what their doing. I unfortunately didn't go check the reviews of this place before but i can see my complaints have been expressed by others and expect the owner to have some explanation of why it isn't his fault as he always does! As of todays date 1/16/19 my car has had over $10,000 in repairs and is still not fixed!
Called this guy a week ago about installing a car radio. Said he woul... read more Called this guy a week ago about installing a car radio. Said he would check to see if he could do it and get back to me within a day. Two days later I call him again since he had not called. While on the phone with me he is checking and find out yes he can get the part. Ask how long - he says usually part is delivered over night, he will call me. Three days later after not hearing from him again, I call early Sat morning - he is at a football game needs to get to a quiet area - he'll call me back. Several hours later I called again since he had not - I tried to ask him if he had an estimate of when I could expect to schedule a time to actually have the work done and he nastily said something about he's not the right person for me and hung up on me. Too bad - I like to support local business but was more than happy to go up to Best Buy - where they did it in a day, for same price and very pleasant customer service.
I took my car to Scotties Detailing last week to be cleaned. We had a... read more I took my car to Scotties Detailing last week to be cleaned. We had a motor break in our window and had to put a piece of plexiglass in and stuck in on with duck tape. When we got the new window installed and took the duck tape off our black paint seemed ruined! We thought we would have to take it to a body shop. Scotties Detailing cleaned it up like it was brand new. We avoided a very high priced fix by taking our car to Scotties. The car is a 2007 Chrysler 300, black with metal flake, one of the hardest paints to clean and make shine without swirls. We couldn't be happier with the job they did. They were friendly and my God, so quick! They are worth every penney! We are planning to keep our car clean on a regular basis by taking it there. Thank you so much for the wonderful job you did on our 6 year old car and making it look showroom new! I give them 10 stars!!!
