The staff was helpful and knowledgeable. They were able to diagnose th... read more The staff was helpful and knowledgeable. They were able to diagnose the power steering problem within minutes. The diagnostic was free and they even topped off my power steering fluid for free! If I run into any more problems I know they are a reliable source for auto service!
I've been a customer of Whyte's for years now, as have my parents, my ... read more I've been a customer of Whyte's for years now, as have my parents, my wife, and my wife's family. It's a friendly, local business that genuinely cares about customers. I have never felt over-charged and Mr. Whyte has been very accommodating in the past. During my graduate studies I was out of the area and went to several other places when my car broke down (it was old and did so a lot). I did not feel nearly as comfortable going to them and ended up saving my oil changes until I was visiting home so I could take my car in for general check ups at Whyte's. Now that I am back living in the area I go there whenever I am in need of assistance with my car. I highly recommend.
I have 2 separate issues with Lanes. Both involing an inspection. The... read more I have 2 separate issues with Lanes. Both involing an inspection. The first was approx 3 years ago. I was misquoted on a seal leak. When I came in to pick my car up the price was double what they had told me. They had also charged me for 2 inspection fee's. After repeatedly going over this with the Owners wife...incredibly rude...they reduced the price. This time I was told I needed 4 neew tires. Fine. When asked if the tire price included mounting and balancing I was told yes. We also dropped off a tirre that we had patched about a month ago to be repaired because the patch didn't hold. Once in the door the owners daughter Jess immediately stated that the patch was not theirs and that we didn't get it done there. In disbelief of course my husband and I were upset. She put her hand in my face and told me she was calling her dad. Fine. Then we see they charged for the mounting and balancing. When that was brought up she denied ever telling me that was part of the tire quote. The daughter proceeded to make several more rude and unprofessional comments. I am appalled at the service, I am appalled at the fact that they don't have a record of the tire patch. I am appalled that ONCE AGAIN they tried to rip us off. We have 4 cars and we will NEVER go back to them again. I donnot recommend them for their service, personalities, or pricing.
