Do not use this shop for any reason!!!! Read the other reviews. There ... read more Do not use this shop for any reason!!!! Read the other reviews. There is a reason for the low ratings but even one star is far too high for this sham shop. I wish I had saved myself the headache of dealing with these scam artists by reading the reviews before using their services. The kleptomaniac employees stole multiple parts from the interior of my vehicle and caused further damage to the exterior of my car before I took it to another shop. An employee even stole the money that I left in the car and got aggressive and threatened to attack me when I asked him about it in a non confrontational way. Like, seriously?? I wish I was making this stuff up. The people working at this business are straight up thieves and should not be in business, literally the worst experience I have ever had with any business period. Funny how there are complaints ranging from their towing services, to their body work, to the way they conduct business in general. The complaints on this business are legit and are over the span of almost a decade. Listen to the warnings and stay far away!!
Great customer service! I strongly recommend this shop, because they a... read more Great customer service! I strongly recommend this shop, because they are willing to go extra mile to address your issues..... So far fantastic experience. Thanks, Edgar Brooklyn, NY
Bay Diagnostic is incredible! When I first called, it was to schedule ... read more Bay Diagnostic is incredible! When I first called, it was to schedule an appointment to have a used car (a Lexus) checked out before I bought it. I spoke with the owner, who offered me advice on how to evaluate both the car and the dealer, and said he could accommodate my needs at any point that day or the next in regards to the inspection. I ended up liking the car and drove with the dealer to the shop. When we arrived, a mechanic immediately drove the car, then put it up on the lift to check it out. The owner came into the waiting room and asked me to step into the shop to look at the car with him. He showed me the undercarriage (which was essentially rotting away) and told me I absolutely should not buy the car. I was disappointed, of course, but so appreciative that the owner was not only up-front with me, but then didn't even charge me for the visit!!! I would absolutely service my car at Bay Diagnostic! C. C. New York, NY
