Great customer service! I strongly recommend this shop, because they are willing to go extra mile to address your issues..... So far fantastic experience.

Thanks,
Edgar
Brooklyn, NY

Bay Diagnostic is incredible! When I first called, it was to schedule an appointment to have a used car (a Lexus) checked out before I bought it. I spoke with the owner, who offered me advice on how to evaluate both the car and the dealer, and said he could accommodate my needs at any point that day or the next in regards to the inspection. I ended up liking the car and drove with the dealer to the shop. When we arrived, a mechanic immediately drove the car, then put it up on the lift to check it out. The owner came into the waiting room and asked me to step into the shop to look at the car with him. He showed me the undercarriage (which was essentially rotting away) and told me I absolutely should not buy the car. I was disappointed, of course, but so appreciative that the owner was not only up-front with me, but then didn't even charge me for the visit!!! I would absolutely service my car at Bay Diagnostic!


C. C.
New York, NY