After an accident, I needed my driver’s side mirror replaced. I spoke ... read more After an accident, I needed my driver’s side mirror replaced. I spoke directly to RG and he was knowledgeable about the part and estimated cost. I was contacted within hours with the exact cost and scheduled my repair. Everyone I spoke to at the shop was friendly and took great care of me. I would recommend going to Auto Collision and Glass for any car repair needed.
I was blown away by the level of service in every area! The communica... read more I was blown away by the level of service in every area! The communication by the repair staff was beyond what I would expected. The owners; RG, Juanita, and Rick happened to be in a meeting when I was in the shop and came out to say hello. They truly care about their customers and took the time to make me feel welcome. My car looks fantastic.
I want to respond to the bad reviews listed above. First, go to Goo... read more I want to respond to the bad reviews listed above. First, go to Google and look up the 27 reviews which highly rate Syed,the shop owner, as the friendliest, most honest and best mechanic they have known. Second, go to Car-gurus and look at the near perfect 5 star reviews on this dealership. Ricky is close to perpetrating slander (libel) for writing a personal attack on someone by stretching the actual circumstance of his disappointment. He left a refundable $500 deposit subject to his finance approval. After securing his own financing, he told the dealer to proceed with the NYS Inspection repairs which required another $1000 investment by the dealer into the vehicle. This included fixing the check engine light which by NYS Law is required for all dealer inventory sold. After the repairs were completed, Ricky backed out of the deal because he lost his financing. The signed purchase order in NYS states the dealer is allowed to hold a deposit to recover $damages incurred by customer failure to complete purchase. Ricky agreed that it was fair for the dealer to keep his deposit until the vehicle was sold to another customer so that the invested repair $ could be recovered. Unfortunately due to the Pandemic of Covid 19 and business shutdown, it took many months to resell the vehicle. He has since received his $500 deposit back minus about $50 for paperwork and advertising cost damages which couldn't be recovered. $500 is a lot of money to both parties, especially when your dealership is closed for business during a pandemic.
