This shop scams people. DO NOT COME HERE. I have FULL COVERAGE car ins... read more This shop scams people. DO NOT COME HERE. I have FULL COVERAGE car insurance in which I do not have to pay anything in the event of a car accident. When I first called to release my car, they said that my car wasn’t there for 2 days. Meanwhile, incurring storage charges. This is the oldest trick in the book to get money when they “can’t find” your car. My vehicle was here for 2 full weeks sitting in their lot HOSTAGE. Insisting on ME paying them cash or credit card to be released to my insurance approved body shop. They dodged almost every single one of the insurance company’s calls when they tried to pay the tow and storage fees from them. Multiple times they claimed the owner was not in or the woman who deals with billing was out. Stalling to get more days in storage fees. When my mom went down there to sign the release paperwork, (7 days in at this point) the owner Benny tried to hustle $800 cash or credit card from her so “they could tow it to the new body shop.” Their attitude towards me and my mom were very demeaning. As a young woman, they tried to intimidate and bully money out of me by giving me misleading and incorrect information at EVERY interaction I had with them. They would not have treated me this way if I was a male. I ended up calling the police to assist me with ensuring my car gets out after 2 frustrating weeks. I saw the bill was only $920, including the 2 tows and 14 days in storage fees. Something doesn’t add up here. This is why tow-truck companies and body shops get a bad reputation, because of predators like them. Unprofessional, rude, shady people.
Jake is great for body work. So is Tim for mechanic work. Owner is a s... read more Jake is great for body work. So is Tim for mechanic work. Owner is a smoothy glad-hander mercurial hothead, be prepared to deal with his whims to get to his far better employees who pride in their jobs w your car. Check your bill thoroughly however. Get guarantees in writing.
Brought 2 cars in to have assessed and pulled into shape. 2001 Toyota ... read more Brought 2 cars in to have assessed and pulled into shape. 2001 Toyota SR5 4 Runner workhorse, 2007 BMW X3 SUV, both with low miles for both & despite age. Owner/operator was straight-up and fair via his 40+ years experience assessments, cost benefit analyses, repair costs and reco's. Pleasure to deal with, went extra mile for me. Total satisfaction that I wasn't hosed in a biz well known for it.
