Was told my head gasket needed to be change I decided to get a second ... read more Was told my head gasket needed to be change I decided to get a second opinion come to find out my car had no coolant or oil I wasn’t told that when I left yall shop even tho the car was tested costed me 146.00 for testing but come to find out my radiator was crack down the middle
I needed tires installed. So I got an appointment. When I got there, m... read more I needed tires installed. So I got an appointment. When I got there, mr car was taken immediately back and they told me to wait in the waiting area. 2 hours later, they told me I needed a bunch of other stuff done to my car and they hadn't even started putting the tires on! Another hour and a half goes by and finally they got them on. A job that could've been done in 30 minutes took almost 4 hours. The cherry on top... Nearly twice as expensive as I have ever paid for tire install and the pricing was not upfront, just surprise, most expensive in town. Sorry, but this was my first and last experience at blue ridge.
We needed an emergency tire and TPMS replacement on our 2018 Chevrolet... read more We needed an emergency tire and TPMS replacement on our 2018 Chevrolet Volt while travelling in the United States. The Mr. Tire location on Blowing Rock Road in Boone NC could not get the replacement TPMS to work on our original visit May 1, 2023 or when we returned the next day. We were promised a refund for the TPMS part that was installed, but we haven't got it yet. They also failed to return our wheel locks. We had to spend over $300 at our local mechanic when we got home to fix the problems. UPDATE: After some time, we did receive a refund for the TPMS part installed by Mr. Tire. After leaving this review, we were contacted by Mr. Tire's parent corporation, Monro, who said that they were sending us a refund for the wheel locks that were not returned to us and the work that our mechanic had to do to remove them. They refused to pay for the work our mechanic had to do to get the TPMS system working again when we returned home. He told us that Mr. Tire had not programmed the replacement TPMS that they installed to the correct frequency for our vehicle. We're not happy with this company's response to this issue.
