Very happy with the friendly service I get every time I come in for oi... read more Very happy with the friendly service I get every time I come in for oil changes,and repairs. They are very good about letting you what else your car may need and they are honest.
First time customer - I took my Chrysler 300 in for brake noise and wa... read more First time customer - I took my Chrysler 300 in for brake noise and was told I needed new calipers, rotors and fluid. They seemed nice, and told me I also needed new lug nuts because the last garage had put them on too tight. After $1,100 I picked up the car after hours and it still made wheel noise, only this time a bump bump bump sound. I had to take the car out of town the next day. While in VA I stopped for gas and to check out the increased noise. The tire was loose. I had the car towed to a different garage and they told me the lug nuts had not been tightened and the brake line was not properly connected. I called A&J to explain and sent them a copy of the invoice with photos from the other shop. The person on the phone said he'd let the owner know. Since then (one week) I've reached out and have heard nothing. No discussion, no offer to help, no apology. I would not recommend this place to anyone.
In over 12 years as a customer I have found the staff to be profession... read more In over 12 years as a customer I have found the staff to be professional, friendly, and completely trustworthy. Thanks to Quality Plus, regular and preventive maintenance added thousands of miles to the life of my Highlander. It was as good when I traded it at 186,000 miles as it was when I bought it new, and I got top dollar due to the mechanical condition. I would not consider going elsewhere and will continue to confidently refer other customers. -Alex Cheek
