Trust worthy folks over there at Golden Valley Tire, Ryan has always b... read more Trust worthy folks over there at Golden Valley Tire, Ryan has always been a great help in prioritizing what needs to be done and what can wait.
Overall the work on my vehicle was flawless, but the communication was... read more Overall the work on my vehicle was flawless, but the communication was below standard. I had schedule an appointment for an oil change and for a service check an my rear breaks. I dropped my truck off a day ahead of schedule as requested so they didn't have to wait for the vehicle to arrive to start work. On my appointment day I received an estimate in the afternoon which was great but greatly over estimated. I then called a few hours before the shop closed because I was wondering what the status was. I was told "I was just about to call you, are you okay with the estimate? We have the parts in shop, and would be ready Friday." I agreed and denied some of the other work requested because I didn't feel it was needed and waited till Friday. I expected a phone call when the vehicle was ready. I never received that call. I called them an hour before the shop was closing, I was worried or thought I did something wrong. I was shockingly told "We decided to pull two vehicles ahead of yours due to them having more severe damage. We figured you could pick your vehicle up and drive it this weekend and return it Monday as the work is minor and your vehicle is drivable." After that conversation, I decided to let them keep it because I was so worried about it getting bumped or even worse inadequate service(a rush job) to get it in on Monday. Monday morning I finally got the call that my vehicle was ready. Overall so far the work has held up and no problems. Knowledgeable mechanics that I believe could address and fix any problem you might have with your vehicle. I would say my experience. Stay close to your appointment. Call frequently to make sure the shop is working on your vehicle, and giving updates during your appointment window. To make sure your vehicle is being worked on. It took a week to do an oil change, and replace only the rear breaks/rotors, with all parts in the shop.
Front brake job requested (pads and rotors). Immediately noticed new ... read more Front brake job requested (pads and rotors). Immediately noticed new knocking type noise over bumps in front right tire following repair. Take tire off, there are NO caliper bolts (should be 2, there are none). Only thing holding the caliper from flying off was the tire rim. Very dangerous and very unsettling that this is the quality of workmanship and apparently no test drive was done. I was a loyal customer.
