These guys are top notch and are trustworthy. They always go above and... read more These guys are top notch and are trustworthy. They always go above and beyond. With all the horror stories you hear about other mechanics, it is refreshing to have such honest and courteous mechanics right in our backyard. Brandon and his crew have been servicing my wife's car for the past year and a half and it's been an awesome experience. Do yourself and your car a favor and check them out. You will not regret it. -Samuel
Bart is the Best! I love the way he explains everything that I need to... read more Bart is the Best! I love the way he explains everything that I need to know about what's going on with my 745li. I would highly recommend Bart's Motor Works to anyone with a BMW....you will not be disappointed!
This review is specific to the Tune and Lube on Windsor Mill Road. In ... read more This review is specific to the Tune and Lube on Windsor Mill Road. In July 2010, they replaced my lower ball joint, and other related parts, at the cost of $550. January 2011, I noticed a noise coming from the front end, and returned to Tune for a diagnosis. Fortunately, the owner failed to remember me. The diagnosis was a problem with the same ball joint that was replaced in July. Once I reminded the owner of his work only 6 months earlier, and produced a receipt, he appeared stupefied. His proposal: Maybe he could "cut a deal on the part" (the part's cost was $67). Essentially, he proposed that I pay again for the same work performed 6 months earlier. To explain his decision, he cited legalities such as his 90-day warranty. Dismissed was the basic premise of customer service, which would impel a conscientious businessperson to correct work that was obviously faulty in some manner. He actuallly expected me to pay again for the same work he was responsible for completing just 6 months earlier.
