All Tune and Lube located at 6423 Windsor Mill Rd in Woodlawn, MD services vehicles for Oil Change, Brake Repair, Engine Repair. Call (410) 265-7979 to book an appointment or to hear more about the services of All Tune and Lube.

All Tune and Lube Reviews

1

January 11, 2011 | Reggie | Visited, over a year
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This review is specific to the Tune and Lube on Windsor Mill Road. In July 2010, they replaced my lower ball joint, and other related parts, at the cost of $550. January 2011, I noticed a noise coming from the front end, and returned to Tune for a diagnosis. Fortunately, the owner failed to remember me. The diagnosis was a problem with the same ball joint that was replaced in July. Once I reminded the owner of his work only 6 months earlier, and produced a receipt, he appeared stupefied. His proposal: Maybe he could "cut a deal on the part" (the part's cost was $67). Essentially, he proposed that I pay again for the same work performed 6 months earlier. To explain his decision, he cited legalities such as his 90-day warranty. Dismissed was the basic premise of customer service, which would impel a conscientious businessperson to correct work that was obviously faulty in some manner. He actuallly expected me to pay again for the same work he was responsible for completing just 6 months earlier.
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This review is specific to the Tune and Lube on Windsor Mill Road. In July 2010, they replaced my lower ball joint, and other related parts, at the cost of $550. January 2011, I noticed a noise coming from the front end, and returned to Tune for a diagnosis. Fortunately, the owner failed to remember me. The diagnosis was a problem with the same ball joint that was replaced in July. Once I reminded the owner of his work only 6 months earlier, and produced a receipt, he appeared stupefied. His proposal: Maybe he could "cut a deal on the part" (the part's cost was $67). Essentially, he proposed that I pay again for the same work performed 6 months earlier. To explain his decision, he cited legalities such as his 90-day warranty. Dismissed was the basic premise of customer service, which would impel a conscientious businessperson to correct work that was obviously faulty in some manner. He actuallly expected me to pay again for the same work he was responsible for completing just 6 months earlier.