The people were very friendly and helpful. I decided not to get some o... read more The people were very friendly and helpful. I decided not to get some of the work done there as I found much cheaper options elsewhere, but that was my choice and not a problem with Nielson’s. My main frustration is that a day after I had my car looked at there (and had the problems they identified addressed by another cheaper garage), the car failed a safety inspection for three things that did not show up anywhere on their report: parking break not holding, and a front and rear marker light out. Those seem like very easy things to identify, especially the lights, so not sure why they were missed.
They were able to fix my problem fast and for a fair price.
Import Auto Service is fantastic!! I have been a loyal customer for o... read more Import Auto Service is fantastic!! I have been a loyal customer for over 15 years. I started going to Import when I had a 1986 Volvo and needed my air conditioning repaired. I took it the dealer who wanted $2,000 to fix which I did not want to pay for something needed only during the summer. I always do thorough research and Import Auto Service had great reviews from customers and the Better Business Bureau. I decided to take my car to Import - to my amazement, the total cost was $800.00 and included some other services. That was the beginning of a great and long lasting relationship. Import kept my Volvo on the road for many years - I sold the Volvo in 2010 and the new owner still drives it and (on my recommendation) takes it to Import for servicing. Import now services my current Volvo. I trust Import completely - they are honest, ethical and are committed to providing quality service and having satisfied customers. The staff is always very friendly and courteous and the mechanics are experienced and knowledgeable. Import's prices are significantly less than the dealers and they have saved me a lot of dollars over the years. I cannot say enough good things about my experiences with Import (in my 15+ years) and I have recommended many people to Import and will continue to do so. Thanks Import Auto Service!! Gloria S. Alexandria VA Volvo Repair
