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I was in the neighborhood. I decided to stop in, unannounced, and lea... read more I was in the neighborhood. I decided to stop in, unannounced, and learn what maintenance my RAV4 required. A maintenance message had been triggered the day before. Brad looked up my RAV4 maintenance history, which documented the vehicle required a lube, oil, filter and tire rotation. They fit me in within 20 minutes. I was out the door and on my why in a few minutes.