They came out to my house for an extra charge to replace my windshield... read more They came out to my house for an extra charge to replace my windshield and rear window. They were supposed to arrive at 11am but came at 6pm. The next morning was a freaking horror story. There was garbage and glass all around my driveway. The side lawn of the house that I’m renting had (and still does by the way) trenches in the grass half a foot deep because they drove on the grass and got stuck. Then the car itself. ... glass everywhere!!!! I cut myself at least five times and so did a friend when they drove with me 3 weeks later. The glass particles are tiny and got stuck in every nook and cranny that the car had. I personally vacuumed it for at least 40 minutes and then used paper towels and wipes for another 40 minutes. After I called and emailed pictures to get the lawn repaired their orginal response was why did my babysitter not help them pull their car out? Then after I explained the lunacy of that logic they said they will call back. Then their reply was that no landscaping companies are available to fix the lawn. They promised to bring some sod and dirt to cover the holes. Nothing was done. I’m appalled at this company.
during the last 2 weeks this shop has had my daughters car in for repa... read more during the last 2 weeks this shop has had my daughters car in for repairs from an accident. they assured my daughter that her car was repaired and ready to pick up. she picked up her car and on the first evening she had it back, she was driving in downtown chicago and it felt like the steering wheel was going to come off every time she went over a bump. she took it back to them and they said they inspected it and found nothing wrong. one of the guys even told her to get a second opinion if she didnt believe them! so..she went to get a second opinion and within 15 minutes of the car being at the second shop they found the right control arm damaged (she was hit in the right front wheel) and it caused things to shift and also cause problems with the left control arm and the wheel is actually loose on the vehicle! she went back to them today and the guy at the shop told her that they would have to contact the insurance co. to get her into another rental car and that for now she would have to pay for it! ARE YOU KIDDING ME! I have worked in the auto repair business for over 12 years. this vehicle is unsafe to drive but these folks here apparently dont care! they should be covering the cost of the rental for now...they released the car that way...i am soooo incensed! heaven help them if something happens to my daughter! I am now in the process of contacting an attorney because they dont want to seem to do anything to help....and it's thier fault! they obviously didnt completly inspect this vehicle before releasing it. when your told that it happens while driving over bumps...dont take it for a test drive at 15 mph on a newly paved road! DUH! Let's see if the manager returns my call tomorrow. somehow i doubt it.
