Gerber Collision & Glass located at 3425 N. Halsted Street in Chicago, IL services vehicles for Appearance and Protection, Auto Body Repair, Auto Glass Repair, Collision Repair, Paintless Dent Repair, Window Tinting, Headlight Restoration, Body Work and Paint. Call (773) 296-0555 to book an appointment or to hear more about the services of Gerber Collision & Glass.

Gerber Collision & Glass Reviews

1

November 07, 2011 | Tammy | Visited, over a year
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during the last 2 weeks this shop has had my daughters car in for repairs from an accident. they assured my daughter that her car was repaired and ready to pick up. she picked up her car and on the first evening she had it back, she was driving in downtown chicago and it felt like the steering wheel was going to come off every time she went over a bump. she took it back to them and they said they inspected it and found nothing wrong. one of the guys even told her to get a second opinion if she didnt believe them! so..she went to get  a second opinion and within 15 minutes of the car being at the second shop they found the right control arm damaged (she was hit in the right front wheel) and it caused things to shift and also cause problems with the left control arm and the wheel is actually loose on the vehicle! she went back to them today and the guy at the shop told her that they would have to contact the insurance co. to get her into another rental car and that for now she would have to pay for it! ARE YOU KIDDING ME! I have worked in the auto repair business for over 12 years. this vehicle is unsafe to drive but these folks here apparently dont care! they should be covering the cost of the rental for now...they released the car that way...i am soooo incensed! heaven help them if something happens to my daughter! I am now in the process of contacting an attorney because they dont want to seem to do anything to help....and it's thier fault! they obviously didnt completly inspect this vehicle before releasing it. when your told that it happens while driving over bumps...dont take it for a test drive at 15 mph on a newly paved road! DUH! Let's see if the manager returns my call tomorrow. somehow i doubt it.
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during the last 2 weeks this shop has had my daughters car in for repairs from an accident. they assured my daughter that her car was repaired and ready to pick up. she picked up her car and on the first evening she had it back, she was driving in downtown chicago and it felt like the steering wheel was going to come off every time she went over a bump. she took it back to them and they said they inspected it and found nothing wrong. one of the guys even told her to get a second opinion if she didnt believe them! so..she went to get a second opinion and within 15 minutes of the car being at the second shop they found the right control arm damaged (she was hit in the right front wheel) and it caused things to shift and also cause problems with the left control arm and the wheel is actually loose on the vehicle! she went back to them today and the guy at the shop told her that they would have to contact the insurance co. to get her into another rental car and that for now she would have to pay for it! ARE YOU KIDDING ME! I have worked in the auto repair business for over 12 years. this vehicle is unsafe to drive but these folks here apparently dont care! they should be covering the cost of the rental for now...they released the car that way...i am soooo incensed! heaven help them if something happens to my daughter! I am now in the process of contacting an attorney because they dont want to seem to do anything to help....and it's thier fault! they obviously didnt completly inspect this vehicle before releasing it. when your told that it happens while driving over bumps...dont take it for a test drive at 15 mph on a newly paved road! DUH! Let's see if the manager returns my call tomorrow. somehow i doubt it.