Mike is truly a pleasure to work with. He makes you feel welcome as so... read more Mike is truly a pleasure to work with. He makes you feel welcome as soon as you walk in. He always greets with a smile. He is very knowledgeable and kept me posted during along the way. Will definitely bring my Mercedes CLA 250 back!
I took my truck in to gt an alignment. I left it over night with them ... read more I took my truck in to gt an alignment. I left it over night with them because they could not get to it. I then picked it up the next morning and they did not do the alignment. I was greeted by the rudest front desk lady and was told that I needed another part to fix before they could do the alignment. I had just had work done to fix the steering system so I knew nothing needed to be done. I only went to them because they were cheaper for the alignment. I left without getting any services done and I noticed that my A/C was not working anymore. I tried warming up my car, turning off the A/C and nothing helped. I had never had problems with this before. I then took it back and was greeted again by the same rude front desk lady. She got extremely defensive and started yelling at me. I then asked Rafael and he got a little defensive. I don't believe my A/C was already broken. It worked perfectly and the second I dropped off my truck it is broken. I do believe they ruined it and the lady got so ugly that I got rude back and she then threatened to call the police on me. She then followed me outside and kept yelling at me to get out and leave or she will call the cops. I have never been treated this way by my worst enemy let alone an owner of a business. I have contacted the BBB. Do not use them. They are sick!!! I am both shocked and appalled that this place is still open.
The oil plug fell out of my car while I was driving, and my engine nee... read more The oil plug fell out of my car while I was driving, and my engine needed to be rebuilt due to the damage that it sustained. Tim was the worst mechanic that I have ever worked with. He originally told me that it would take about a week and cost me around $2,500, and he ended up having my car for 5-6 weeks and charging me $3,800. I'm not blaming him for the increased cost and extra time, because I understand how those things go. However, when I started questioning some of his extra charges, like $800 for a machine shop that he allegedly had to take parts to, he refused to show me a receipt (which he is legally not obligated to do), and then got very defensive and started bullying me. I never said I wouldn't pay him, but he told me that I had to pay in either cash or a money order because he didn't trust that my check wouldn't bounce, even though I had already paid him over $2,000 in checks that cleared without a problem. He threatened to sue me several times and called me an immature child, all because I wanted to see a receipt for the machine shop. Before we started having our disagreements, Tim kept telling me how he appreciated my trust, and I now believe that he appreciated it so much because he saw it as an opportunity to take advantage of me. He even went so far as to ask me what my credit score was, and then propositioned me to co-sign a business loan with him. I thought that was extremely unprofessional. Personal problems aside, my car ran perfectly before Tim did work on it. Since I got it back, I have had problems with the transmission skipping, as well as with the electrical system. When I informed him of the transmission problem, he was defensive again and claimed that it had nothing to do with the work he did. I would never let Tim work on my car again, and I would advise everyone I know to avoid utilizing his services as well. I am very disappointed with this business and mechanic.
