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I was told that the same tire as the other three tires the vehicle had... read more I was told that the same tire as the other three tires the vehicle had would be ordered, instead when I showed up to pay, it was a different brand than what we agreed on. A call beforehand would’ve been nice to make sure I’m okay with that other brand. Instead I was left with no option, but to accept it. I had to ask why another brand’s tire was installed rather than what we agreed upon? The sales associate said it would take a week or two to get here from California. Why wasn’t I notified via phone/email beforehand??? Instead, deciding to proceed with another option.It’s a shame, I used to love doing business with Extra Mile.
I made an appointment with them at Decatur GA location. Got message fr... read more I made an appointment with them at Decatur GA location. Got message from them that appointment is not confirmed until they will call or send confirmation message. They never call or massaged me for confirmation. I also requested them to call me for the direction to the place, because one time I went to the address all I saw was some kind of warehouse place and ramp. They did not have courtesy to call me back.
