I was told that the same tire as the other three tires the vehicle had... read more I was told that the same tire as the other three tires the vehicle had would be ordered, instead when I showed up to pay, it was a different brand than what we agreed on. A call beforehand would’ve been nice to make sure I’m okay with that other brand. Instead I was left with no option, but to accept it. I had to ask why another brand’s tire was installed rather than what we agreed upon? The sales associate said it would take a week or two to get here from California. Why wasn’t I notified via phone/email beforehand??? Instead, deciding to proceed with another option.It’s a shame, I used to love doing business with Extra Mile.
There to collect the money alone. Wouldn’t give a bad review to a busi... read more There to collect the money alone. Wouldn’t give a bad review to a business but can’t hide my experience with this one. Yes, you are here to make money but what about customer experience? It felt I lost my 1400$ and asking me to part away with another 900$ without a single assurance, and a ce that speaks down on customer. Show empathy to your customer, explain issues rather than sounding condescending and asking them “Do you have a better place”. Maybe your father owns the WorkShop. Congratulations retaining your customers with this attitude.
The sales team seemed good but unfortunately now that I've dealt with ... read more The sales team seemed good but unfortunately now that I've dealt with their service department I understand why most experienced RVers avoid camping world at all costs. Ended up being sold a trailer with quite a few problems. At first I requested an appointment for a few minor problems. Had a manager ask me what the issues were and then never heard from them again even after trying to follow up. Eventually has worse issues arise including a water leak in my walls that resulted in black mold in my walls. They took several months to fix my trailer, during this time they were extremely unresponsive unless I could get them physically on the phone. At every step of the way I was told they couldn't give me an estimate of when they'd be done because it always depended on the next step. At one point I contacted the manufacturer to ask why a fix had not been approved (that I had been told for almost a month camping world was waiting on manufacturer approval) they informed me they had no record of the fix request. When I finally received my trailer back it was returned with two worse leaks that immediately flooded my RV. When I brought it back they told me they aren't responsible for the care of my trailer while it's on their lot so all damage was my responsibility. To add insult to injury I was informed that they had flushed my black tank to be able to test the plumbing fix, I found out when setting up my RV at the campground that what that really meant was they opened the tank while the sewage line was still capped and then closed it again and when I tried to connect the line I got actual sewage dumped on me. I will now have to take it to court (which several lawyers and my insurance company has advised that I do) to get my money back that I had to pay them for the damage caused by their neglected care of my RV. I will not be returning for any future work on my RV and will purchase new RVs elsewhere. If you have bought an RV from them and need warranty work please know you DO NOT have to take your RV back to the original dealership. Call your manufacturer and they will give you a list of shops that accept warranty work, and will definitely give you better customer service and take better care of your RV
