I was in a car accident (an individual slammed into the drivers side o... read more I was in a car accident (an individual slammed into the drivers side of my car) and so his insurance company (progressive) sent me to Impex. I should have know from my initial experience with this place that it was not going to be a good one but I went ahead anyway because of the reviews, I wanted my car fixed ASAP, and because my adjuster stated this is where he get his car fixed. When I went to pick up my car it looked externally fixed (ok ), however when I drove it just a few feet my tire pressure light went on. I immediately turned around and went back to Impex and they put air in my tires. I thought it was the end of it. For the past month I have had to go 2x per week to put air in my tires. The back rear tire on the drivers side where my car was hit. I called them several times and Julio keep making excesses and not wanting to fix what they did to my car. He keep saying that I must have done it when i drove it the few feet I did -- What?!! I did it really. Full of excuses and little to no solutions-not only that I am unable to make a U turns without my steering wheel locking and my car making this awful squeal. This is the most DISHONEST and UNDER HANDED place I've ever been to. I don't know if the other reviews are paid because my experience was not a 5 star experience, it wasn't even a half star. I WILL NEVER EVER REFER ANYONE HERE
We gave Kuhn Honda the opportunity for our business upon moving from C... read more We gave Kuhn Honda the opportunity for our business upon moving from Clearwater to Tampa. Our first two visits for service repair were great, however the third visit was dreadful. On the third visit, we took two cars for oil changes. One car was quoted as needing 1,200.00 dollars in repairs, while the other car wasn't even inspected as stated and was returned damaged. We discovered the damage two miles down the road after we left the lot. Kuhn Honda's response was that they would throw us off the property for trespassing when we requested to come to the dealership to review the video and that the car left the property "intact". We took the other car to another repair shop and found that 400.00 dollars in repairs weren't needed, and the other 800.00 dollars in repairs would cost 400.00 dollars at their shop. Damage to the first car was 300.00 dollars, and we consider it a reasonable price to pay to know how both us and our cars are treated at Kuhn Honda.
I had a very similar experience as Ed listed above. During the estima... read more I had a very similar experience as Ed listed above. During the estimate process, everything was discussed and would be taken car of. When I picked up the car, there were still some obvious spots that we not touched and others that didn't look good. They took it to the back and brought it up front 15 minutes later. It looked a little better, but still not what was discussed or expected. Upon being questioned about these items, the staff as well as the owner were overly defensive, condescending, and rude. Over promised and under delivered, very unprofessional atmosphere. Would never go back for any reason.
