These are the only folks I've trusted my Volkswagen within the last th... read more These are the only folks I've trusted my Volkswagen within the last three years or so - my roommate has brought her Honda there for six years. They are honest, reliable, and the only people I feel comfortable trusting my car with. They explain everything very clearly, have great customer service, and are incredibly knowledgable about Volkswagens. I'm writing this after a major engine repair and I'm still thrilled about them. Thank you thank you thank you! Molly Kempson
I have lived in Gainesville for over 30 years and i have always dreade... read more I have lived in Gainesville for over 30 years and i have always dreaded and cried anytime i have had to go to ANY automotive shop because i knew (from expierence)that i was going to b ripped off, until i went to smittys in the ne industrial park, not only did he charge me appropriatly but walking in to his office was awesome!!!!It is extremely clean and the customer service that myself and my parents recieved was a breath of fresh air, I highly recommend Mr.Smitty and his staff are qualified and very respectable!! Lisa Peacock
I had my Dakota trans overhauled at this shop and have nothing but shi... read more I had my Dakota trans overhauled at this shop and have nothing but shifting problems despite bringing it back 3 times it's still was not right! Got tired of dealing with the rude manager and took it to another shop to make it right. Never again.