I had the misfortune of having my windshield repaired on March 28. The... read more I had the misfortune of having my windshield repaired on March 28. The weather has been less the favorable for any outside plans going on 4 day at this time. Safelites technician Joseph Pool arrived that afternoon greeting me with a friendly hand shake. We discussed the area of concern on the windshield when I ask him “if he was going to reschedule due to the possibly of rain” He looked at me puzzled and said “I think we will be ok” I was thankfully surprised. His demeanor demonstrated that of a true confident professional. He went right to work removing the windshield, making all the need corrections,cleaning an prepping the area surrounding the windshield. Installed the windshield, cleaned the area, insured all the rubber was seated and clean. He cleaned and wiped down the occupant compartment of my truck, leaving it cleaner then it was when he started. Joseph actions amplified true pride and ownership in his work. I can say without any reservation that Safelite employee technician Joseph Pool turned a rainy day of doubt and uncertainty on my part into a positive reasurring exspearance. Thank you Joseph for a job well done.
The first time my husband took a window in, he had to wait as the owne... read more The first time my husband took a window in, he had to wait as the owner showed up late, but did get the job done. Almost one week later we had another incident with another broken pane. Several times during the week my husband called but could get no answer. He decided to just take the window to the place of business this morning, 10/12 but no one was there. My husband called and was told someone would be there soon. So my son and husband waited about 2 hours. No one showed up. They went to Home Depot to get something and called again. They were told someone would be there in fifteen minutes. My husband drove back to the place of business and waited 45 minutes. No one showed up. When he tried to call the phone number, no one answered. Frustrated he called me at home and I started making calls. If this is the way someone conducts business, it's a pretty poor way. My husband is now on his way to Sun Glass and Mirror. It is now almost 2pm, so he has wasted his whole day off waiting on the Window Doctor. Shame.
