My deceased father used to take his Saturn Vue here back about 15 year... read more My deceased father used to take his Saturn Vue here back about 15 years ago, and the place was really great. In memory of the old man, I continued his legacy and kept taking the vue to Academy Car Care. Been a repeat customer for about 8 years or so. In that time I've had good service but lately it really has taken a turn for the worst. I first noticed something was amiss by John Massey (The owners son). His attitude really makes you wonder if he cares about his dad's business at all. Once this behavior began I should have found another shop probably 3-4 years ago. If he treats repeat customers in such a callus way, It makes me wonder how he treats his staff. A few visits previous I noticed odd things like various bolts not being tightened down properly (requiring me to take the car back in). Once again, trying to do as my dad would have done, I had the car taken in for a new clutch. Everything seemed fine for the first 10,000 miles. Now the clutch feels about as bad as it was at 70,000 with the stock clutch. Took it in and was told clutch was normal. Very frustrating the disconnect between management and the mechanics. I have a feeling that there is internal conflict with the staff here and they will take it out on your car. My trust us broken, and I will find another shop to do business with. Shame.
Rusty is a thief!! I paid him to replace my timing belt and he didn't ... read more Rusty is a thief!! I paid him to replace my timing belt and he didn't even turn a bolt. Luckily the water pump that he supposedly replaced started leaking and I figured out the timing belt wasn't done before it was too late. No telling how many times he's screwed me over the years. YOU HAVE BEEN WARNED!!
Patricia is always bubbly and eager to help. Ed is quiet (opposites a... read more Patricia is always bubbly and eager to help. Ed is quiet (opposites attract), but an absolutely outstanding mechanic. He is a master at his trade and does it right the first time. I also had Ed work on my 2004 Alero, which was slowly dying. He replaced three tie ends and replaced the alternator. The car ran like it was brand new. You will never be disappointed to go to Baxter's Automotive. They are the BEST at what they do. Christine Parker
