It is disappointing when you pay a ton of money for something and the ... read more It is disappointing when you pay a ton of money for something and the product is crap, the customer service is even worse when it comes to resolving the problem, and the accountability is no where to be found. I have had to make 7 trips to their store (actually 8 since I was told the appointment was delayed at my appointment time and I would have to come back 2 hrs later!!!) for various repairs, replacements, fixes, etc. I will never go to this place again and will not recommend them to anyone that I care about. Actually, wouldn't even send my worst enemy to them!!! terrible terrible terrible.
I've been bringing my vehicles to Chico Truck & RV for almost 8 years.... read more I've been bringing my vehicles to Chico Truck & RV for almost 8 years. He's worked on my motor home, enclosed trailer and my Hummer to name a few. They've always given me a quote upfront and the time frame they estimated it would take. If I didn't understand something I'd ask and they'd take the time to explain it to me so I can be an informed buyer and choose which of the suggested repairs I'd like. If you're a person like me who wants quality work done at fair prices then I'd give these guys a call.
It took them 3 days to start looking at it, and a full week to mis-dia... read more It took them 3 days to start looking at it, and a full week to mis-diagnose 2 of 4 items given to them. I canceled the last 2. Instead of replacing a starter solenoid, they replaced the entire starter. Approx. $145 in un-necessary parts. They failed to charge the house batteries, told me I needed new ones. The problem was the house batteries were not charging from the engine alternator. This problem still exists, I was able to manually charge the house batteries, less than 3 volts coming into them still. Any appointment they make seems to be for their convenience, because it certainly has no bearing on when they will "get around to it". After the high bill for the absolutely terrible "work" they supposedly provided, I am convinced they are either clueless or dishonest. My guess is they are not clueless. AVOID AVOID AVOID!!
