I give Brake Max only 5 stars because there was no option for more. Th... read more I give Brake Max only 5 stars because there was no option for more. The staff is friendly, professional, and really seem to care. I was able to drop off my vehicle, they would drive me to work and pick me up after work when the vehicle was done. I had the brakes and all related hardware replaced in Febuary-ish 2018 on my 2012 Jeep Wrangler at the River Rd location. Afterwards, whenever I used the brakes, they squealed just as if they were never replaced. I was told this is normal for a while because they are new. A few months later I went to another location closer to my work, at Ft. Lowell and Swan, and was assured the brakes were in perfect condition. About a month later, still squealing, I brought my Jeep back in (9/4/18). They replaced all the brake pads at no charge. And for the first time in many months, no squealing brakes! I would recommend Brake Max many times over :)
Came in because my car was "whining" when I turned corners. Shawn had ... read more Came in because my car was "whining" when I turned corners. Shawn had one of the guys take a look at it. My power steering pump was leaking and almost completely out of fluid. Within about 10 minutes after inspecting it, I was given a quote that was very reasonable. I was out the same day, and now my car doesn't whine like a baby.
DO NOT patronize this business!!!!! I have always used them for batte... read more DO NOT patronize this business!!!!! I have always used them for batteries for my cars in Tucson, but yesterday they refused to honor the warranty on my three year battery when it failed after two years because it was my "show car" and only driven about once a week (or every two weeks). They claimed there was "always some power draining the battery"....but my car has a KILL SWITCH which I always use for that very reason. I immediately called their corporate office and explained the situation and they said I was correct and they should have honored the three year warranty....what a rip off and I suspect it was because I was a woman and they thought I didn't know better! After getting validation by corporate I took it to Pep Boys on 22nd St. and they immediately agreed that it should have been replaced under the warranty and they cheerfully did so at the prorated price. Rest asssured that car show community in Tucson will know all about this scam.
