I am very disappointed with my experience with this company. I orig... read more I am very disappointed with my experience with this company. I originally called to ask for an estimate for getting my car's windows tinted back in August 2011. I had never heard anything bad about any of the local tint shops, so when he gave me the lowest quote, I decided to jump on it. I am supposed to drop my car off at 8:00 am to get it tinted, and I have a family member follow me there to drive me home. I arrive a few minutes early, knock on the door, but there is no one to be found. No one shows up until a quarter after. I hand over the keys, and get a ride home. Later, around noon, he calls me to tell me my car is ready. I get a ride over only to discover he does not accept anything other than cash. I tell him I'll go to the atm to get cash, and on my way there he calls me to tell me that I am wasting his time, that he has obligations and that I need to hurry up. I come back, pay, and leave. Two weeks later I leave for school. While at school I notice several imperfections in the back window, including two areas where he tinted over dirt on the window. Over my winter break I ask him about getting it fixed, he tells me to come by on a warm day and he'll see what he can do. I figure, alright, I'll come back during the summer and have it fixed. Fast Forward to June 2012. I show up and he agrees to fix the window next week. I have to call in to reschedule because I have work that day, and he says he won't be able to fit me in the rest of the week. (Note:I called in three days before my appointment.) He says no problem, come in when you know your next schedule and he'll take care of it. I show up on my second appointment, ready to drop my car off. He is finishing a pinstripe on another vehicle and tells me that he is going to have to charge me forty dollars for the warranty work. His reasoning is that I stood him up twice. I told him that I was not going to pay him for what should have been done right the first time. He then begins to lecture me
Do not buy from Blue Ridge Auto Glass in Winchester, Virginia! I go... read more Do not buy from Blue Ridge Auto Glass in Winchester, Virginia! I got a new windshield put in on Thursday and discovered two chips on the edge of the glass on Friday. Robert from there told me he was sorry and he would order a replacement windshield for me. When I called to confirm the appointment I got nothing but arguments from the office. They refused to replace the defective windshield and called me a liar. They said I should have inspected the windshield before I left. I should never have trusted them on reputation alone. They tried to convince me that chips on the edge of the glass were a stone chip. They would have said anything regardless of how ridiculous in order to avoid standing behind their word and thier work. I have never felt so cheated in my life. Don't buy from this company. I don't understand why they would let one windshield which they apparently damaged during installation ruin the reputation of their company.
