Everyone I talked to was very personable. I was shocked at the price I... read more Everyone I talked to was very personable. I was shocked at the price I paid for a Towmax STR trailer tire. I recognize I was called and quoted a price. Shame on me for not differentiating between the Vanguard and the STR.
Needed an alignment and they fit me in the schedule same day. However ... read more Needed an alignment and they fit me in the schedule same day. However my truck is now making a horrible noise when I turn to the right. I replaced a bunch of parts before I took it there and drove it, and it did none of this before hand. Not sure if something wasn’t tightened all the way or what. Hoping to have it back in and looked at Monday.
A bit surprised on visit came in for a proposed tire balancing verific... read more A bit surprised on visit came in for a proposed tire balancing verification due to louder than normal Tire noise. Was told that they could do a full assessment but never approved it then after the evaluation told tires on rear were out of tread and had to pay $110. It's apparently clear I needed new tires and you still charged me money for a free service I should have received for buying tires with you and are part of the purchase free tires and rotation. Secondly your advisor suggested a set of tires that are not the appropriate speed rating for my vehicle. I've lost trust in Silver Lake Auto. I don't want a full vehicle inspection report or at least not to stick me with a payment. Make me sign off that I want to do this. Now I question your team's ability to make good customer decisions for long-term versus short-term gain on profitability is what it feels like.
