Cameron and Clausen Automotive off Stoughton Road scammed me and I bel... read more Cameron and Clausen Automotive off Stoughton Road scammed me and I believe damage my vehicle on purpose. I have a hybrid car that needed a software update and coolant sensor changed. Clausen off Stoughton Rd was the only place I could find that dealt with hybrids locally but three out of the five yelp reviews were customers stating they were ripped off there. Because I only needed a software update and a coolant sensor changed I figured it’d be straightforward and relatively low risk of getting scammed. They ended up lying about the scope of work needed and charged me $750 to change a coolant sensor. I provided evidence proving they were lying to me and they instantly change their story on why all the extra work was done and refunded me a few hundred bucks. A few months later I get the same coolant sensor error. I call them up and ask if the sensor is under warranty. They can’t tell me but do ask that I bring it in. To be clear, I was gonna have them replace the sensor if needed and under warranty - and if anything more was needed I was gonna take it elsewhere. They call me a day later and tell me I have a radiator leak and want $2000 to repair. I’m confused as I park in my garage 100% of the time and have never seen a leak. The next day I am thinking about it when it occurs to me that I may NOW have a radiator leak after taking it there. I literally rush to my garage and look under my car. Wouldn’t you know, I now have a very large puddle of coolant on my garage floor. And not a small leak as it is everywhere (I took pictures), several gallons as the tank is now almost empty. Ripping off and scamming your customers is a dirt bag move. These people don’t care about you or your vehicle. They should be out of business.
Broadway Tire allowed an untrained employee to lift our beautiful Moun... read more Broadway Tire allowed an untrained employee to lift our beautiful Mountaineer by the cosmetic running boards, not the frame! This caused over $3500.00 in damages to our vehicle. It ruined the front fender, both running boards, the drivers door and window. We paid Broadway Tire the full amount for the service that day, after we were assured by Adam Schroeder, manager of the Monona location, that they would absolutely repair our vehicle at one of their selected body shops. Their body shops told us the damage was extensive and would cost as much as the vehicle was worth, we returned to Broadway Tire and were again told not to worry that they would repair our vehicle no matter what it costs. It has been two months and they have not repaired our vehicle and instead tried to get us to take approx. $1600.00. They refuse to honor our agreement that they would pay for the repairs if we paid for the service, now they are trying to deny it, saying "what, for a bent fender". We had been customers of theirs for DECADES. Ask yourself if you want to take your car in to Broadway Tire, have them destroy it, charge you for the work they did when they destroyed it, tell you to pay for it because they will be repairing your vehicle, have them run you around for a whole day to their body shops that for some reason won't do the work for Broadway Tire, wait two months and then have them tell you that you have to settle for scrape value on your beautiful car. This has cost my husband over $850.00 in time off from work on top of the damage to the vehicle and they are nothing but rude. If they apologize for their actions and will live up to their contract to fix our vehicle or provide reasonable and fair compensation so that we can have our vehicle repaired I will update my review.
Cars and their maintenance can be frustrating, especially if your unde... read more Cars and their maintenance can be frustrating, especially if your understanding of cars is minimal. At Dubois, Keri Jo will answer your questions, her understanding of cars, is amazing. She will explain, what you may be hearing and what it means to you as a car owner. Their mechanic, Mike has been there for years. It is truly a family owned business which will be there for years to serve you.I would recommend DuBois to anyone.
