Cameron and Clausen Automotive off Stoughton Road scammed me and I bel... read more Cameron and Clausen Automotive off Stoughton Road scammed me and I believe damage my vehicle on purpose. I have a hybrid car that needed a software update and coolant sensor changed. Clausen off Stoughton Rd was the only place I could find that dealt with hybrids locally but three out of the five yelp reviews were customers stating they were ripped off there. Because I only needed a software update and a coolant sensor changed I figured it’d be straightforward and relatively low risk of getting scammed. They ended up lying about the scope of work needed and charged me $750 to change a coolant sensor. I provided evidence proving they were lying to me and they instantly change their story on why all the extra work was done and refunded me a few hundred bucks. A few months later I get the same coolant sensor error. I call them up and ask if the sensor is under warranty. They can’t tell me but do ask that I bring it in. To be clear, I was gonna have them replace the sensor if needed and under warranty - and if anything more was needed I was gonna take it elsewhere. They call me a day later and tell me I have a radiator leak and want $2000 to repair. I’m confused as I park in my garage 100% of the time and have never seen a leak. The next day I am thinking about it when it occurs to me that I may NOW have a radiator leak after taking it there. I literally rush to my garage and look under my car. Wouldn’t you know, I now have a very large puddle of coolant on my garage floor. And not a small leak as it is everywhere (I took pictures), several gallons as the tank is now almost empty. Ripping off and scamming your customers is a dirt bag move. These people don’t care about you or your vehicle. They should be out of business.
Cars and their maintenance can be frustrating, especially if your unde... read more Cars and their maintenance can be frustrating, especially if your understanding of cars is minimal. At Dubois, Keri Jo will answer your questions, her understanding of cars, is amazing. She will explain, what you may be hearing and what it means to you as a car owner. Their mechanic, Mike has been there for years. It is truly a family owned business which will be there for years to serve you.I would recommend DuBois to anyone.
I had an issue with my car that was something that needed to be fixed;... read more I had an issue with my car that was something that needed to be fixed; I couldn't get around it. Will and Ben, at Terry's Car Care, were willing to try things before they recommended the big leap, the expensive repair. They actually tried two different things out first, and told me why they were going to try them. It raises their credibility for me because they weren't just trying to line their pockets in my expense. When it came time to do the final repair I felt better about it because we had tried the trial options first. Now it works great; it is fantastic. I have no complaints at all. Ben even made a followup call after awhile to see how it was going. They did a great job. I think Terry's Car Care will guide you along the way during repairs. They give insight on why they recommend what they recommend. I didn't feel like they were trying to see me as just a way to make money. This is important, because as a lay person they probably could have.
