Mechanic Advisor

Engine Installation in New Berlin

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Auto Reviews in the New Berlin Area

  • Everyone I talked to was very personable. I was shocked at the price I... read more Everyone I talked to was very personable. I was shocked at the price I paid for a Towmax STR trailer tire. I recognize I was called and quoted a price. Shame on me for not differentiating between the Vanguard and the STR.

  • My slow week wasn’t fixed, tire had low air pressure again the day aft... read more My slow week wasn’t fixed, tire had low air pressure again the day after appointment.

  • A bit surprised on visit came in for a proposed tire balancing verific... read more A bit surprised on visit came in for a proposed tire balancing verification due to louder than normal Tire noise. Was told that they could do a full assessment but never approved it then after the evaluation told tires on rear were out of tread and had to pay $110. It's apparently clear I needed new tires and you still charged me money for a free service I should have received for buying tires with you and are part of the purchase free tires and rotation. Secondly your advisor suggested a set of tires that are not the appropriate speed rating for my vehicle. I've lost trust in Silver Lake Auto. I don't want a full vehicle inspection report or at least not to stick me with a payment. Make me sign off that I want to do this. Now I question your team's ability to make good customer decisions for long-term versus short-term gain on profitability is what it feels like.

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