Everyone I talked to was very personable. I was shocked at the price I... read more Everyone I talked to was very personable. I was shocked at the price I paid for a Towmax STR trailer tire. I recognize I was called and quoted a price. Shame on me for not differentiating between the Vanguard and the STR.
A bit surprised on visit came in for a proposed tire balancing verific... read more A bit surprised on visit came in for a proposed tire balancing verification due to louder than normal Tire noise. Was told that they could do a full assessment but never approved it then after the evaluation told tires on rear were out of tread and had to pay $110. It's apparently clear I needed new tires and you still charged me money for a free service I should have received for buying tires with you and are part of the purchase free tires and rotation. Secondly your advisor suggested a set of tires that are not the appropriate speed rating for my vehicle. I've lost trust in Silver Lake Auto. I don't want a full vehicle inspection report or at least not to stick me with a payment. Make me sign off that I want to do this. Now I question your team's ability to make good customer decisions for long-term versus short-term gain on profitability is what it feels like.
I am pleased that my dash lights are now all working but it took comin... read more I am pleased that my dash lights are now all working but it took coming back twice after the initial repair of a different light left me with intermittent dash lights which were working fine before taking the car in. I was told the instrument cluster was the next step and had to argue that this was highly unlikely and the new issue was caused by the bulb replacements. Happy all was finally fixed without a $4000 inst cluster but frustrating that it took so much effort to get this resolved
