Personnel courteous, and knowledgeable. I was given an appointment tha... read more Personnel courteous, and knowledgeable. I was given an appointment that was reasonable and for one of the jobs had the use of a loner. I appreciate the fact that when there is an oil change, the entire car is checked as I am not mechanically knowledgeable about cars. When advised about work that needs to be done, I feel they are being honest about what needs to be repaired/replaced.